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Admin Team Manager

Job LocationBirmingham
EducationNot Mentioned
Salary£33,000 - £39,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Admin Team Manager - Qualification & AssessmentsLocation: Fort Dunlop, B24 9FDSalary: up to £39,000 (DoE)Why do we want youWe are looking for a Manager to join our Qualification & Assessments team. Experience of working in education/training or with qualifications or assessment would be an advantage but is not essential. If you have the ability to lead others, manage key processes, are a team player and can work to your own inititave then this could be the perfect role for youA bit about us.Wilmington plc is a company with a difference. Over the years we’ve grown by acquisition and as such we have many unique businesses in our portfolio. ICA is one of them!ICA is the leading global provider of professional certificated qualifications and training in anti-money laundering (AML), compliance and fraud/financial crime prevention. For novice and experienced practitioners alike, the ICA certificate and diploma courses are a benchmark of excellence. ICAs internationally recognised qualifications enhance the knowledge and skills of individuals, improve business practice and minimise risk.This role is a key member of the Qualifications and Assessment team, with direct responsibility for overseeing and directing operational processes and services.The role will include specific direct ownership of key processes, operational schedules and assisting with the overall management of the team and the assessment activities.It involves the line management of staff and managing performance to ensure timely and accurate performanceYour will be expected to deputising for the Senior Manager in areas such as driving continual improvement, having responsibility for assigned projects and representing the team at internal and external committees, meetings, and project groupsWe always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.Candidates will ideally have experience of (or the aptitude for) the following skills:

  • Line management of administrative staff
  • Management and supervision of business administration processes
  • Knowledge of Apprenticeships, including the policies and procedures relating to Assessment.
  • Producing high quality and accurate information
  • Using Microsoft Word and Excel
  • Working with an internal database
  • Communicating and building relationships (with both internal and external stakeholders)
  • Working in a customer facing role
  • Meeting tight deadlines
  • Key skills for this role are:
  • Leadership skills
  • Management skills
  • Ability to prioritise their own work and the work of others
  • Negotiation and influencing skills
  • Stakeholder management
  • Excellent organisation and timekeeping
  • A methodical, best-practice approach to project management and servicing customer requirements
  • Strong communication, both written and oral
  • A positive and friendly approach to customers
  • A commitment to delivering excellent customer services
  • The ability to work under time pressure and meet deadlines
  • Meticulous attention to detail
  • Required skills
  • Business Management
  • Office Management
  • Supervisory Experience
  • Team Leader
  • Team Management
  • Keyskills :
    Business Management Office Management Supervisy Experience Team Leader Team Management

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