Account Manager - Direct Mail

Job Description

Account Manager£35K-£45K DOE + Bonus/Commission (£55K-£60K realistic OTE)Benefits:Health Cash Plan, Life Assurance & PensionType Permanent Hours Full-Time100% office based only (+ any business travel)Working hours:9:00-17:30 MondayFridayLocation: BirminghamDue to significant investment in plant and technology and company growth, they are looking for an Account Manager with 2+ years experience within the print.mail.post industry to join their team, with the opportunity for career progression for exceptionalperformance. This role requires considerable experience in professional client relationship management and requires a full awareness of the customer journey processes and techniques in print, mail and UK & International postage solutions.Duties & Key Responsibilities:

• Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping our clients delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations toseek the order.

Booking multiple mailing campaigns onto our Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.

• You are a key point of contact for your teams Clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.

• Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of Client credit limits and timelypayment of invoices.

• Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising pro-forma invoices for new business and postage. (i.e., prior to mailing despatch).

• Regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.

• Incoming new business enquiries are generally managed by your teams Account Director but support in raising new business quotations & follow up calls seeking to open the account will be required.

• Using your own initiative to enhance our clients experience collaborating with us, supporting, and encouraging the revenue & margin growth of your team.

• To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.

• Creating samples packs for potential Clients.

• Maintaining and developing your own knowledge within the mail & post industry to support your own progression.

• Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

Skills Required:

• Be a positive team member, even when under pressure. We consider it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture. To positively help promote and support the growthof the business (top line and bottom line) and help support a positive, pro-active, can do, team environment. The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business).

• Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.

• Knowledge of direct mail / mailing fulfilment services & UK & International postal services

• Experience of Salesforce & Tharstern MIS is desirable - but training will be given.

• Microsoft Office Package: Excel, Outlook, Teams & Word is required.

Personality Attributes:

• Communicationability to consult with colleagues and clients in an effective & confident manner.

• Teamworkto be a positive team member and help contribute to a happy & positive

business culture. Demonstrate diligence & complete tasks, the ability to work to tight deadlines and without the need for close supervision or chasing up.

• Diligence - complete work without the need for supervision and work to deadlines

• Can do attitudeenthusiastic, motivated, driven, flexibility to tasks and hours of work. Demonstrate desire to learn more & improve and accept ownership & responsibility for work & your own career progression & your teams performance overall. We reallylike to work with Account Managers that are financially motivated and want to build a career and better life for themselves.