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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 25,000 - 35,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Title - IT support technicianSalary/hours: £28k to £35k per annum (dependant on experience).Working business hours Monday to Friday - 37.5-hour week.Location: Kingswinford, Dudley.Our client is a growing IT Managed Service Provider with offices around the UK. This role will be based in the West Midlands office, located in Kingswinford. As a well-established MSP with ISO27001, ISO9001, Microsoft Gold Partner and Microsoft CSP accreditations,you will be joining a professional organisation focused on high quality end user delivery.The successful candidate will join a growing, pro-active, and highly motivated team responsible for network infrastructure, servers, data security, daily administration tasks and end user support.What we need from you as a 3rd Line ServiceDesk Analyst: At least 3 years experience in either a support desk or field engineer role Excellent communication skills are essential, either face to face or over the telephone Possess accurate and clear reporting to end users and management tiers Have a background in client administration and support Have knowledge in network and server administration and support Have excellent customer service skills Be able to provide a secure, high-performance, reliable service to sophisticated and demanding end users Aid the ServiceDesk management team where required. Share skills and experience with the team.Experience is essential for the following technologies: Microsoft Windows Desktop & Server Operating Systems inc. Active Directory Microsoft Office 365 and SharePoint Administration Hardware Firewall Technologies Administration along with VPNs Remote Desktop technologies (Citrix / RDS / AVD) Hypervisor Technologies (Hyper-V / VMware) Microsoft Exchange and Exchange Online Managing RMM tools inc. actions, alerting and reporting Advanced Troubleshooting and diagnostic experience via logs and reports Office 365 Advanced Security inc. Sensitivity, Labelling, DLP, Conditional Access Backup Technologies and TroubleshootingWhat the role involves:The role requires the successful candidate to aid in Tier 1 & Tier 2 support requests and administer Tier 3 requests, with accurate call logging and relevant escalation. The role will require working closely with the other ServiceDesk team members and linemanagement whilst sharing experience and skills where applicable.You will also be required to join the Out of Hours Team Rota.Benefits: Holiday: 25 days plus Bank Holidays Company Pension scheme Access to Company Benefits scheme inc. Private Healthcare Business mileage where applicable