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2nd Line Support Assistant

Michael Page Technology
Job LocationBirmingham
EducationNot Mentioned
Salary£22,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Assistant will;provide technical support to the end users on various escalated technical issues and problems related to IT hardware and software.Client DetailsOur client builds homes and provides landlord services.Description2nd Line Support Assistant will;

  • Monitor and resolve ICT support calls raised in the call logging system and directly by phone to the helpdesk
  • Operate and develop help desk service and provision of first line support, assisting with procurement and stock control
  • Establish excellent working relationships with all the organisations customers (internal and external)
  • Ensure effective liaison with ICT Manager on all associated tasks and processes as required
  • Support of business activities and operations including flexible working (i.e. start and finishing times) and out of hours cover
Profile2nd Line Support Assistant will;
  • ICT skills essential to 1st / 2nd line to include Helpdesk, PC builds, Mobile devices builds, general troubleshooting, network skills, LAN/WAN technologies, TCP/IP, Network monitoring, VoIP, network printing, software installation, Microsoft ApplicationsExchange, SharePoint, CRM, MS Office) Windows 7, 10, EDM, Admin Tools and SQL admin
  • Strong interpersonal skills to enable effective liaison with internal and external clients
  • Relevant business qualification with proven demonstrable business process experience
  • Support, administration and management of software applications
  • Full clean driving licence
Job OfferHybrid working environmentBirthday LeaveNew Home LeavePensionFlexible WorkingEmployee Assistance ProgrammeHealth Cash PlanCycle Purchase SchemeGymFlexEyecare VouchersPublic Transport DiscountsTaste CardCostco

Keyskills :
Application Support1st line supportIT support2nd line supportBirminghamHelp desk

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