Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

2nd Line Support Analyst

Job LocationBirmingham
EducationNot Mentioned
Salary30,000 - 35,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

2nd Line Support AnalystBirmingham6 Month Fixed Term Contract£30,000 - £35,000 + BenefitsThis well-established organisation requires a driven and self-motivated 2nd Line Support Analyst to join their busy technical services team who can offer varied and challenging work. You will be required to provide support to technical infrastructure and enduser computing. This means that strong technical and customer support experience is essential.The 2nd Line Engineer will manage incident and problem tickets whilst being responsible for the purchasing of assets. You will be responsible for network troubleshooting and deployment, including fire walls, proxy services, content filtering and wired and wirelessnetworks. This position will be primarily based in Central Birmingham but will require semi-regular travel to sites in London and Nottingham. It is initially a 6-month fixed term contract but there may be scope for extension following this.Key Responsibilities:

  • Supporting IT infrastructure and applications in an end user computing environment
  • Management of server and networking systems
  • Monitoring and escalating tickets to meet or exceed SLAs or OLAs
  • Responsible for maintenance of service desk documentation for internal and customer facing.
  • Centrally manage service desk tickets for all of the IT services team
  • SLA escalations, technical escalations, operating the service desk switchboard and responding to email request.
Skills required:
  • Minimum 3 years experience in a similar role.
  • Microsoft Systems.
  • Understanding of Cyber Security.
  • ITIL best practice.
  • Technical qualifications such as MSCA and CCNA would be desirable.
  • Excellent communication skills.
The company have an excellent reputation within their sector and have been continuing to grow, even throughout the pandemic. They really look after their employee, providing an excellent work-life balance and benefits package.They are looking to interview immediately so please send your CV for consideration.ContactScott MurrayIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Key Words: 2nd Line Support Analyst, 2nd Line Engineer, IT EngineerBirmingham, Coventry, Nottingham, Derby, Walsall, Wolverhampton, Telford, Lichfield, Solihull, Tamworth, BurtonPlease follow us on twitter @erinassociates for similar roles

APPLY NOW

2nd Line Support Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved