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2nd Line IT Support Engineer

Job LocationBirmingham
EducationNot Mentioned
Salary200.00 - 220.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Job Title: 2nd Line IT Support EngineerLocation: BirminghamSalary: £200-£220We are looking for an experienced 2nd Line IT Support Engineer to join a leading Law firm based in Birmingham. The successful candidate will be responsible for providing technical support and advice to the firms IT users, and for the day-to-day maintenance,troubleshooting and repair of the firms IT systems and equipment.The 2nd Line IT Support Engineer will be responsible for:

  • Troubleshooting and resolving technical issues, including hardware and software
  • Installing and configuring IT hardware and software
  • Providing technical advice and support to users
  • Ensuring the security of the IT systems and networks
  • Maintaining the IT asset register and keeping up to date records of all IT assets
  • Maintaining the IT helpdesk system and responding to user queries
  • Carrying out system upgrades, patches and other maintenance activities
  • Identifying and escalating system problems
  • Liaising with external suppliers and vendors
Skills and Qualifications:
  • A minimum of 3 years experience in a 2nd Line IT Support role
  • Knowledge of Windows and Office applications
  • Knowledge of Windows Server, Active Directory and Exchange
  • Experience of Networking (TCP/IP, DNS, DHCP, VPN, VLAN etc.)
  • Knowledge of virtualisation technologies (VMWare, Hyper-V etc.)
  • Experience of Firewalls (Cisco, Check Point etc.)
  • Knowledge of Backup and Disaster Recovery solutions
  • Ability to work independently and as part of a team
  • Excellent problem-solving, communication and interpersonal skills
  • Good time management and organisational skills
  • A proactive and positive attitude
Keywords: IT Support Engineer, 2nd Line Support, IT Technician, System Administrator, Network Administrator

Keyskills :
Group PolicySQL ServerOffice 365Windows 10

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