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2nd Line IT Support Analyst

Experis LTD
Job LocationBirmingham
EducationNot Mentioned
Salary28,119 - 30,119 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line IT Support Analyst Up to £30,000paBirminghamPermanent PositionWe are delighted to be recruiting for a Public Service provider who are the biggest public procurement organisation in the UK. They use their commercial expertise to help buyers in central government and across the public and third part sectors to purchaseeverything from locum doctors and laptops to police cars and electricity. The collective purchasing power of their customers, plus their procurement knowledge, means they can get the best commercial deals in the interests of taxpayers.This brilliant business is looking for a 2nd Line IT Support Analyst The role focuses on providing 2nd/3rd line technical support to in a complex Microsoft Windows Server, Exchange / Office 365 & VMware V-Sphere 6.0+ environments. The role also focuses onsupporting the IT Operations Manager in relation to the delivery and development of communication services and technologies across internal network and cloud infrastructure. Additionally, to share and when necessary, take ownership/see through project workin alignment with the delivery of the companies IT strategy.2nd Line IT Support Analyst will be responsible for:

  • The ability to log, prioritise and resolve user requests via the IT service desk utilising time management skills to prioritise the workload effectively.
  • To support and train less experienced team members - 1st Line Support Analyst(s)
  • Provide courteous telephone and face to face support and when needed, remote and desk side assistance to users with IT and telephone related problems.
  • Ensure service desk calls are responded to and categorised correctly, covering when 1st Line when unavailable.
  • Administer, support and troubleshoot all Desktops, Laptops, Networking (Wired and Wireless), Printers, Scanners, Applications and mobile devices throughout the business.
  • Carry out network administration tasks including Administration of user logons, mailboxes, telephone extensions, provision of hardware (laptops, mobile phones, tablets).
The successful SQL DBA Engineer can look forward to a great list of benefits such as;
  • Gym Flex
  • Staff Discount Schemes
  • Season Ticket Loan
  • Cycle To Work
  • 25 days holiday plus bank holiday rising with service
  • 10% Contributory Pension

Keyskills :
IT support2nd line supportMicrosoft Windows ServerExchange / Office 3652nd Line IT Support AnalystVMware V-Sphere 6.0+

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