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Call Centre Manager

Glen Callum Associates Automotive Ltd
Job LocationBirmingham Business Park
EducationNot Mentioned
Salary40,000 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Call Centre ManagerDo you want to work for a leading Automotive Aftermarket Business that is highly skilled and dedicated in creating and offering business solutions to the Automotive sector across the UKI am looking for an experienced Call Centre Manager to head up a team of Customer SupportExecutives who are the first contact point for a very prestigious portfolio of clients.For the right Call Centre Manager, not only will you benefit from working with a very supportive management team, but you will be offered the opportunity of further career development, obtaining additional skills / qualifications and workingfor a business that values new ideas and independent thought.The Call Centre Managers role is a business-critical role and as such you will be responsible for;

  • Overall productivity
  • Team performance
  • Team Mentoring & Management
  • Team Training
  • Compliance
  • Resource Management
As Call Centre Manager you must be proactive with great organizational skills, be very hands on and able to lead from the front.Ideally located - Birmingham, Solihull, Sutton Coldfield, Tamworth, CoventrySalary - Up to £45K basic DOE + 33 days Hols (inc BH), Additional Birthday Holiday, Pension, Health Care, Rewards Cash Plan, Length of Service awards, Onsite Parking, Career ProgressionThe Role
  • Manage all telephone campaigns in line with the clients SLAs and KPIs
  • Monitor, create, enhance existing process and develop new processes / procedures to improve performance and maximise efficiency
  • Analyse and produce statistical data / reports
  • Identify and communicate specific business trends they may lead to additional business opportunities
  • Review team performance on a daily, weekly, monthly basis
  • Conduct regular management & team meetings
  • Respond efficiently to requests from Senior Managers / Directors
  • Recruit, train, develop, mentor and monitor team members
Apply in Confidence:Apply now for this Call Centre Managers role by forwarding your CV to Robert Cox at Glen Callum Associates Ltd on orJob Ref: 3897RC Call Centre Manager

Keyskills :
AutomotiveAutomotive AftermarketCall CentreCustomer SupportTelesalesTelesales ManagerCar DealershipCall Centre ManagerCustomer Services ManagerTechnical Sales ManagerCar DealerDealer NetworkCustomer Support ManagerVollsw

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