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Service Desk Analyst

Magenta
Job LocationBirkenhead
EducationNot Mentioned
Salary£29,281 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Join our forward-thinking team as a Service Desk Analyst (Tier 2) and play a pivotal role in delivering excellent IT support. This position offers a remarkable opportunity to not only assist colleagues in achieving corporate objectives but also to grow professionallyin a supportive environment.This is a permanent position, and the role of Service Desk Analyst (Tier 2) will report in to the Service Desk Team Leader. The role offers the opportunity of Hybrid working, however, there will be times when you are required to come into the office in Birkenhead.You will be responsible to actively liaising with customers, log incidents, and service requests on our IT Service Desk system, provide them with comprehensive 1st and 2nd line support on a variety of devices including laptops, and mobile devices. As ourTier 2 Service Desk Analyst you will proficiently manage and escalate unresolved incidents to internal or external teams, ensuring all essential diagnostic details are communicated. As well as acting as the primary escalation point for Tier 1 tickets, facilitatingswift and effective resolution. You will be responsible for overseeing the administration of both the core business systems and user accounts and network settings to ensure that they are up-to-date and secure.Service Desk Analyst Benefits:There’s so many to pick from but to just name a few…

  • £29,281 per annum
  • 26 days holiday (plus UK bank Holidays)
  • 3 days paid shut down over Christmas, or alternative time off
  • Pension Scheme options with up to 18% employer contributions
  • Flexible working
  • Healthcare Cash Plan
  • Well-being support and fun employee events
  • Employee Recognition programme
  • Talent Management Programmes and e-learning access to support development
  • Free parking at either our head office or main depot
  • Paid professional memberships
  • Volunteering days
  • Subsidised on-site gym
Meet the Organisation: Who We Are and What We DoWorking for Magenta Living offers a great rewards and benefits package. This is to ensure we attract the best people to work for us and retain colleagues who do a great job every day.We’re proud of and embrace every bit of our empowering, fun, flexible and diverse culture where colleague views really matter. And we do the right thing – it’s our core value and it’s how we conduct ourselves as an organisation.Our colleagues are the talented and motivated driving forces behind improving our customer experience, building communities and transforming our culture, with plenty of opportunities to get involved with our colleague panel, Customer Voice and social eventssuch as our annual Hog Roast event in December.Each year we vote for our charity of the year from a deserving list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year. This year we’re proud to be raising money and supporting theamazing Together Dementia Wirral Charity.Our Culture:We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazingTogether Dementia Wirral.Get ready to embark on your journey as a Service Desk Analyst! Dont miss out on this incredible opportunity – if you believe youre the perfect fit, seize the moment and apply right away! Closing Date: Tuesday 16th January 2024Interview Date: Thursday 25th January 2024

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