Marketing Coordinator

Job Description

The purpose of the Marketing Coordinator role is to let all vacant properties as quickly as possible and within the terms of the Service Level Agreement, ensure that all documentation and statute requirements are met in the correct time frame and to be committedto achieving or exceeding own, team, department and company targets.Duties & Responsibilities of a Marketing Coordinator:

• Undertake duties in line with signed Service Level Agreements, with particular focus on the letting of vacant properties.
• To identify and instruct the appropriate marketing branch via the works order process immediately upon receipt of the instruction from the CSM.
• To monitor the marketing of the property and check that the branch has completed all appropriate marketing including; internet advertising, adding the property to the branch mailing list, erecting a To Let board, placing the property in the branch windowdisplay and newspaper advertising if required.
• To obtain a weekly update from the marketing branch regarding viewing numbers and feedback.
• To instigate price reductions if necessary to ensure that no property is on the market for more than 30 days.
• To instruct a second marketing agent if necessary to secure a let within the terms of the Service Level Agreement.
• To handle the negotiation of any offer received between the client and the prospective tenant.
• To obtain references for all prospective tenants via the online referencing system.
• To obtain suitable identification and proof of residency for all applicants.
• To draw up Tenancy Agreements and other relevant legal documentation as required.
• To arrange an inventory and check in for each move in.
• To process the payment of initial monies prior to move in.
• To ensure that all processes have been completed prior to the commencement of the tenancy.
• To prepare the file ahead of the handover to the property management department.
• o complete a success form and inform client accounting and the CSM of the new let.
• To process all invoices relating to letting fees and inventories / check ins in line with the works order process.
• To document all actions on Eurolink.

Functional Knowledge Requirements (Full & Ongoing Training is Provided)

• A thorough knowledge of the companys Service Level Agreements and Tenancy Agreement is essential.
• A full understanding of the implications of the:
• Gas safety (installation and use) Regulations 1998, Electrical Equipment (safety) Regulations 1994, Furniture & Furnishings (fire) (safety) Regulations 1998
• Good understanding of Housing Act 1998 (as amended)
• Good understanding of S11 of the Landlord and Tenant Act 1998
• Working knowledge of Customer Relationship Management techniques.
• Working knowledge of relevant processes, policies and standards.

Skills, behaviors & Experience of a Marketing Coordinator:

• Minimum of grade C or above in GCSE, (or equivalent), in Mathematics and English Language.
• Excellent PC and related technology skills.
• Excellent letter writing skills.
• Good analytical ability.
• Ability to stay calm under pressure.
• Customer service skills
• Good communication skills.
• Excellent negotiation and influencing skills.
• Excellent organisational skills.
• Ability to share information widely, listen and welcome constructive challenges.
• Ability to work to targets and achieve results.
• Strong, confident, professional and personal style.
• Good team player and excellent customer service skills.
• Demonstrates the importance of detail and committed to getting things right first time.
• Demonstrates the ability to see the corporate lettings operation as a whole.
• Background in residential lettings, property management or estate agency preferable.
• If no direct property background, experience of negotiating insurance claims, dealing with contracts, negotiation and mediation would be useful.
• Experience in a customer focused environment.

Apply today for an immediate interview and kick-start your career with Conells Group today!