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Job LocationBirkenhead
EducationNot Mentioned
Salary£19,800 - £24,200 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen for an Ecommerce Advisor occasionally working nights within the Customer Service department of a leading retail company. We are seeking an enthusiastic individual with a passion for providing excellent customer serviceand a keen interest in the digital retail landscape.Client DetailsOur client is a prominent player in the retail industry with a workforce of over 500 employees. With a reputation for delivering exceptional customer service, this company operates primarily in the online retail space, offering a diverse range of productsto a wide customer base.Description

  • Respond to customer queries via email, chat, and social media platforms.
  • Provide advice and guidance on product selection and availability.
  • Process online orders and handle any issues relating to delivery or returns.
  • Use a variety of digital tools to enhance the customer experience.
  • Develop a deep understanding of the product range to better assist customers.
  • Provide feedback to the wider team on customer needs and trends.
  • Work with the team to resolve any issues that may arise during the night shift.
  • Uphold the companys commitment to delivering exceptional customer service at all times.
ProfileA successful Ecommerce Advisor (Nights) should have:
  • A strong interest in the retail industry and ecommerce.
  • Excellent communication skills, both written and verbal.
  • The ability to work independently and as part of a team.
  • Experience in a customer-facing role, preferably within an online retail environment.
  • Knowledge of digital tools and platforms used in ecommerce.
  • Strong problem-solving abilities and a customer-focused approach.
Job Offer
  • An annual salary range of £19,800 - £24,200.
  • The opportunity to work in a vibrant and forward-thinking retail company.
  • A supportive team environment with a focus on personal development.
  • A comprehensive benefits package.
  • A unique night shift role in the ecommerce sector.
We encourage all interested candidates who meet the job requirements to apply for this exciting opportunity.

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