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Customer Service Representative

Reed
Job LocationBirkenhead
EducationNot Mentioned
Salary£20,500 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This opportunity is working for one of the leading providers of insurance and legal services.As a Customer Service Representative, you will help customers understand their options and legal rights to assist them in starting a claim to recover financial loss and/or compensation for injuries sustained in a motor accident.You will be required to positively and proactively market to secure new business via a combination of outbound and inbound calls. This role does not encompass cold calling.Key Duties & Responsibilities

  • To make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product.
  • To collate data accurately and effectively
  • To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.
  • To provide an excellent customer experience by way of a friendly telephone manner and active listening
  • To provide clear communication to customers and/or their representatives
  • To meet own targets and SLAs
Experience & Knowledge
  • Previous experience working within a telephone-based customer service/contact centre environment.
  • Outstanding communication and customer service skills
  • Strong written, oral, and interpersonal skills
  • Excellent time management and organisational skills
  • Good IT/Keyboard skills
  • Attention to detail.
Benefits
  • 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
  • Life Assurance Scheme (4 x salary)
  • Pension scheme
  • Training and development opportunities
  • Dress for your day policy
Salary: £20.500Location: Liverpool & BirkenheadFull-time: PermanentIf you are interested in this role or keen to have a confidential conversation about your current situation, then please get in touch -

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