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Customer Service Agent

Robert Walters
Job LocationBirkenhead
EducationNot Mentioned
Salary£17,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Robert Walters are delighted to be assisting our long standing client who specialise in property and building insurence and providing a bespoke and peronal service to their cleints . We are looking to find a bright individual to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and that the customers needs are not just consistently met but exceeded.Customer Service AgentBirkenhead£17,000-£20,000 DOEPermanentJob PurposeRobert Walters are delighted to be assisting our long standing client who specialise in property and building insurence and providing a bespoke and peronal service to their cleints . We are looking to find a bright individual to provide a professional customer focused administration service, ensuring that the most effective systems and processes are followed at all times and that the customers needs are not just consistently met but exceeded.Overview of Responsibilities

  • To manage incoming correspondence & queries to ensure the information is correctly uploaded, filed, renamed and distributed/notified as necessary to ensure ease of use by the end user
  • To collate information on key risk areas for new sites by delivering a new order risk check call and providing updates to both the customer and Risk Management Surveyor.
  • To support the Surveyors, Design Evaluation Team and Structural Engineers by monitoring the responses from Clients following the issue of consultation reports from the team and facilitating an early responses
  • After review, to proactively chase the clients for the structural/architectural packages of information, using the specific responses from the surveyors/engineers/design evaluation surveyors to enable efficient progression of the structural/design reviews.
  • To efficiently deal with administration and monitoring of Fire Officer & Sewerage Consultations within agreed timescales
  • Ensuring Crisp contains correct information provided by the risk management teams to include names, email information and contact information.
  • Continual review of non-active sites ensuring they are progressing and removing the burden on risk management staff to maintain progress.
  • Indexing documents to internal folders received from customers, surveyors and any 3rd party.
  • To support the surveyors/manager within your assigned region with any queries or issues they have to support
  • Other duties as can reasonably be required
    • Experience / Skills
  • Highly motivated and well organised, displaying a positive mind-set and high energy.
  • Ability to follow and champion the culture and Values
  • High level of interpersonal skills, with the ability to build relationships and remain open and honest
  • Demonstrable ability to use own initiative, with confidence to put forward new ideas and is flexible in personal approach
  • Committed to being a strong team player and remaining positive and approachable
  • Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives
  • Must be familiar with Microsoft office namely; word, excel and outlook
    • If you feel you have the drive and determination to fulfil this role then please apply with your most up to date CV for consideration. Robert Walters have many other roles available so please be sure to visit our website for more information. If you would like some more information regarding this particular role then please call our Liverpool office for more information. Required skills
  • admin
  • insurance
  • claims
  • administrator
  • data entry
  • customer service advisor
  • customer care
  • customer service agent

    • Keyskills :
    admin insurance claims administrat data entry customer service advis customer care customer service agent

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