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| Job Location | Birkenhead |
| Education | Not Mentioned |
| Salary | 9,729 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , part-time |
A fantastic opportunity has arisen for a Customer Access Advisor - Floating Position to join our busy Contact Centre.Our Customer Access Advisors must be available to cover a variety of shift patterns inclusive of evenings, nights, weekends and Bank Holidays. You must be adaptable and flexible in your approach to working. We require you to be adaptable and flexible inyour approach to working.This role is on a fixed term contract for 6 months with the potential of being made permanent working 16 hours per week, based in our modern head office in Birkenhead, Wirral. The office is easily accessible from most transport links with just a short walkfrom Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby.Our Values: Adaptability, Accountability, AmbitionSalary: £9,729Contract Type: 6-month FTC (likely to be made permanent)Customer Access Advisor Duties:The overall purpose of the role will be to provide resolution to the variety of customer enquiries received within the Contact Centre. In addition to this you will be expected to respond to Community Alarm activations through the effective triaging of themedical emergency. This will involve communication with next of kin and Emergency Services.The Contact Centre predominantly deals with in excess of 3000 inbound calls weekly. Our team of over 60 staff are the first point of contact for our tenants and customers. We deal with a variety of identify enquiry types and customer needs within a widerange of issues including repairs, housing service, income, emergency issues and support. You will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issuesincluding repairs, housing service, income, emergency issues and support.Customer Access Advisor Benefits: