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Application Support Analyst

Job LocationBirkenhead
EducationNot Mentioned
Salary£30,084 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Application Support AnalystLocation: BirkenheadSalary: £30,084 per annumHours of Work: 37 hours per weekAbout the Company:Magenta Living is looking to recruit a permanent Application Support Analyst to join our IT team. This role will be on a full-time basis working 37 hours per week with the occasional out of hours (evening and weekend) work and work during holiday periods. The role is based out of our main office in Birkenhead which is easily accessible from most transport links. Free parking is provided either on site or nearby. At the time of writing, in line with Government advice, you’ll be working remotely from home for a large portion of the working week.With over 13,000 properties, we are the largest Registered Provider of affordable housing in Wirral. We are a socially responsible, not-for-profit organisation, our work involves more than simply bricks and mortar and our vision is Vibrant homes, lives, neighbourhoods. Our staff are all based out of Birkenhead and are responsible for providing a quality service to our current and future customers, adding value and leading by example. Our key objective is to improve our commercial focus and to explore and seek potential new business opportunities within our chosen markets which will contribute towards profitable and sustainable growth.About the Application Support Analyst Role:The role reports directly to the Application Support Manager and has responsibility for the development, support and continuous improvement of Company applications and software. The individual will ensure IT customers can access high quality services in accordance with published service standards. The successful candidate will provide second line support for the day to day management of the core Company applications including the installation of client software, upgrades, and end-user support and advice. They will also need to liaise with third party service providers to resolve problems within agreed timescales.Application Support Analyst Requirements:

  • Enthusiastic, team focused attitude who will positively contribute to the support of our users and the implementation of new projects and systems within the organisation
  • Confident and customer first approach, as a key responsibility is to assist users to most effectively use various application systems, products and services
  • Previous experience in an IT Application Support role involving the implementation, configuration or maintenance of a large company database
  • Experience of system requirements, analysis and application design
  • Good knowledge of SQL (Essential)
  • If you think that you are suitable for this Application Support Analyst role, please apply now!Closing date: 13th November 2020Interview date: TBCMagenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.

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