Love Customer Service, Love Cars? Apply Here???

Job Description

Do you love providing a first-class customer experience (Could be from any industry)Do you love carsDo you want to exclusively own the test drive and vehicle handover process within the customer buying journeyDo you have a Full Clean Driving LicenceIf so, a fantastic and unique opportunity awaits with the largest car company in the world.Role Info:Customer Specialist - Test Drive and Vehicle HandoverSidcup£35,000 per annumPlus BenefitsWe are looking for customer enthusiasts to join our busy showroom team to help delight our customers so that they always receive the very best experience when they visit us for a test drive or to collect their new vehicle.As a person, you are curious, creative, and enthusiastic. You have a customer-centric mindset, strong communication skills, and an emphatic instinct which allows you to understand the needs of people around you. You are full of energy, self-motivated andmake things happen. You know when to lean in and how to work with your team to maintain a trusting environment and achieve great things together for our customers.Does this sound like you+ Excellent customer service skills, you like to work with people, with a professional, courteous manner.+ Strong, excellent communication skills, you enjoy listening to and engaging with other people.+ Able to take initiative and ownership of issues; youre proactive, have a can-do attitude, and are also a team player who is comfortable working with others to help and support them.+ Able to work independently. Able to multi-task and switch quickly between tasks using your strong organisational and prioritisation skills. Willing to learn and develop and keep up to date with complex information.+ You may already have retail or hospitality experience or just love looking after customers.Highlights of what you will do in your Job:+ Ensure that we always provide the highest level of customer care and satisfaction, giving the customer the best possible experience but working together as a strong team.+ Through planning and communication with the Customer Consultant ensure that our customers have the best test drive experience to guide them towards the best product/service supporting them in their decision making.+ Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle.+ Educate and inspire customers by answering their questions.+ Your communication is key and listening to customers helps you to build rapport and understands fully their complete requirements for all their mobility needs.+ Working with colleagues and other teams across the Centre to provide continuous improvement and a seamless service to ALL our customers.+ Provide accurate information at all times for all customers including timely and accurate communications leading up to their vehicle delivery.+ Ensures that you maintain a continual dialogue with the customer thats appropriate to them and in the manner / mechanism that suits them, always ensuring a personal service.Who we are:As one of the leading Toyota Centres in the UK we are passionate about ensuring our customers are always put first every day, everywhere.Jemca Sidcup is part of the Jemca group - a leading car automotive dealership in the UK specialising in Japanese brands, currently employing over 500 people across 11 retail dealerships, and are looking to expand even further.The idea of love every journey also works from an employee perspective. We rely on the commitment and effectiveness of our employees to ensure that Jemca is a success. Its therefore vital to us that you enjoy your work and we come together as a team toachieve our goals.Ready to join the largest car company in the worldSince Toyotas foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectationsand be rewarded with a smile.We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.Salary and Benefits:+ Salary £35k per annum+ Excellent benefits package, including pension, healthcare, and car leasing schemes+ Training and on-going development with the Award-Winning Toyota Academy+ Company vehicle lease scheme option+ Opportunity for career progressionTo apply you must have:+ A full UK driving licence.+ Eligibility to work in the UK.+ Flexible to work hours required to carry out the role effectively and travel (to the training sessions).+ This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication+ Good level of general education - at least GCSE English and Maths and ideally A Levels or equivalent qualification+ IT skills, (MS Office 365 including Word, PowerPoint, and Excel) and social media skillsYour Experience / Background / Previous Roles May Include:Customer Service, Hospitality, Leisure, Retail, Customer Care, Customer Experience.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data isprocessed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. "