Zara Belfast Senior Cashier

Job TitleSENIOR CASHIERFull time PositionReporting to DY OPSKeyResponsibilitiesSTORE OPERATIONS

Maintain organised and tidy the cash desks within the store at all times
Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods (cash, credit card, gift/ voucher card, employee discount, e-voucher)
Ensure complete efficiency when following opening and closing cash desk procedures

SECURITY PROCEDURES

Monitor, record and resolve till discrepancies in the store, using the Discrepancy Record and report them to the AMT Department
Follow up, monitor and ensure cash desk activities and cash desks are running efficiently and are in good working order and maintained regularly
Monitor the level of change in the safe and report to DY OPS for orders.

TEAM ORGANISATION AND TRAINING

Train and develop all Cashiers team and follow up their performance
Train and update the team regularly on new systems, payment methods and security aspects.
Promote HR Policies and Procedures and the Code of Conduct in the store by sharing information with the team and leading by example.
Ensure effective communication with the stores Management Team.

CUSTOMER SERVICE

Ensure that customers are acknowledged and receive a quality service
Motivating the team to offer a positive customer experience in the store, while leading by example.

HEALTH AND SAFETY

Comply with the Company Health & Safety Policy.
To be an ambassador in the companys sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable.

Experience and Qualifications

Demonstrated cash desk experience within INDITEX, or cash handling experience within the retail sector.
Knowledge of cash desk transactions and operating systems
Basic knowledge and understanding of UK Employment Law

Skills and Attitudes

Lead by example, motivating and developing employees
Time management and strong organisational skills - Delegation
Identifies problems, reacts accordingly with initiative and problem solving
People and Interpersonal Skills - Mentoring
Maintain a positive attitude and Customer Service - Works under pressure and reacts in a professional manner
Ability to work autonomously and as part of a team.
Good verbal and written communication skills
Numeracy, Accuracy and Literacy Skills
Leadership Skills Desirable
To maintain good standards in personal appearance in order to represent the image of the brand

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