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Voice and Video Collaboration Team Internship - 12 month placement 23/24

eFinancialCareers
Job LocationBelfast
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

DescriptionCME Group is the worlds leading and most diverse derivatives marketplace and we are looking for bright undergraduates interested to join the Voice and Video Collaboration team for a 12 month placement. We implement and support Voice and Video Collaborationdevices and services, Contact Center, Voice Recording, Digital Signage and Meeting Collaboration Service for all staff across the Belfast office and beyond. We utilise remote and in person support methods providing a terrific opportunity to meet staff acrossall levels of the CME business. Principal Accountabilities

  • Provide remote support to all CME staff for voice service such as office phones, contact center, recording and collaboration meeting services including provisioning and incident management. Ensure support incidents are completed within standard SLAs
  • Provide in-room and remote A/V and TelePresence video support for hardware and application provisioning and incident management
  • Participate in minor maintenance activities with senior engineer staff
  • Participate in hardware-based projects (including department moves and hardware refreshes)
  • Provides administrative functions, including writing procedural and technical documentation, audits, inventory control, and asset tracking
Competencies
  • Solid troubleshooting skills
  • Strong attention to detail
  • Self-motivated and enthusiastic team player
  • Happy to take personal responsibility and be accountable for outcomes
  • Proven communication, analysis and problem solving skills
  • Customer focused with a talent for building excellent working relationships with business and technical stakeholders
Qualities we are interested in:
  • Ability to work in a demanding and busy working environment
  • Exhibits quick learning by mastering new business, technical and process-oriented concepts
  • Demonstrate ability to multi-task and prioritise
  • Strong communication skills (all forms)
  • Prepared to self-learn new technologies
CME Group: Where Futures Are Made CME Group (www.cmegroup.com) is the worlds leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, allwhile working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. The Candidate Privacy Policy can be found here.

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