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Technical Team Manager

IQ EQ
Job LocationBelfast
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Company DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.Job DescriptionOur IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give digital edge to IQEQ clients. We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution and delivery of first class services.The Technical Team Leader is responsible for managing a team of three engineers responsible for L1/L2 Cloud and IT Service Management toolset support, administration and development. They ensure their team delivers a quality service for end users. They motivate their team, lead by example and are customer centric.The position requires a combination of strong troubleshooting, planning, communication and customer service skills and includes a mix of project work, team management and supporting engineers with technical issues as required.What to expect day to day

  • Manage a team of three engineers responsible for Knowledge, Configuration, monitoring, ITSM administration and O365/cloud collaboration platforms.
  • Ensure resource is allocated effectively to deliver workloads
  • Use reporting techniques to identify trends, patterns and opportunities to improve the service we deliver.
  • Assist the Global Head of IT Service Delivery on strategic projects
  • Work with Business Partners to improve the service we deliver to the customer.
  • Undertake any other duties of a similar level and responsibility as may be required from time to time.
    • What you will need to succeed
  • Experience of managing a small team of engineers
  • Exposure to the ITIL best practice Framework (ITIL Foundation preferred)
  • Previous experience in a technical role with exposure to the technologies mentioned below.
  • Experience of delivering support and solutions in a large scale, diverse global environment.
  • Experience of SACM solutions
  • Experience of Knowledge Management solutions
  • Experience with the end to end ITIL lifecycle
  • Experience of Global monitoring solutions
  • Experience of O365/cloud collaboration platforms
  • Experience of working with ITSM tools such as ServiceDesk Plus(preferred), ServiceNow, Topdesk, Remedy or Freshdesk
    • QualificationsDesirable
  • Enterprise monitoring toolsets and integration with other ITSM toolsO365/cloud collaboration environment
  • Implementing a global IT and user self-service KnowledgebaseOKTA/SSO technologies
  • Working within a Business Service aligned Service Delivery function, leveraging CMDB and asset management data
    • Additional InformationAt IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

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