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| Job Location | Belfast |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
DescriptionThe Technology Operations Engineer II monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following the guidelines developedwithin the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled, whether issue was received by alerting tools or by customer (internal or external). Principal Accountabilities:• Establishes bridge lines regularly. Properly and efficiently uses broad notification tools. Utilizes protocol for MindAlign use and other inter-office communication tools regularly to document timeline of events within crisis management. • Regularly recyclesmonitoring agents. • Regularly Utilizes incident management tools. • Uses monitoring tools to detect errors. • Utilizes application log locations and early log viewing for errors. Understands escalation protocol per application area. Utilizes ECC protocolfor documentation. Uses proper phone etiquette for receiving calls and escalation. • Utilizes application recovery tools used by TOCC. • Utlizes department website for process recovery. • Writes scripts to execute for application recovery. Utilizes escalationand notification escalation per application. Leverages specific application flows and general functionality by application. CME Group: Where Futures Are Made CME Group (www.cmegroup.com) is the worlds leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, allwhile working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. The Candidate Privacy Policy can be found here.