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Servicedesk Administrator 1st Line Support

Hawk 3 Talent Solutions
Job LocationBelfast
EducationNot Mentioned
Salary2,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

PermDishforth£20,000 - £25,000Hawk 3 are recruiting on behalf of a fantastic global company for a 1st line help desk analyst. This role has great routes for progression and exposure to new technologies as well as full training. You will be a part of a very tight nit team who supporteach other through every project and task.Key Responsibilities

  • ITI and Windows
  • Liaising with staff on reports and progress on queries
  • Ticketing queries
  • Password resets
  • Run reports
  • Maintain hardware and software but also install.
  • Managing windows server and office software
Experience, attributes & skills sought.
  • Experience of managing/supporting Windows Server-based networks and users on Windows Desktop Operating Systems, and Office software.
  • Experience of installing, maintaining and supporting PC and Laptop hardware, and the day-to-day requirements of their users.
  • Awareness of corporate backup software, systems and procedures.
  • Experience with maintaining and supporting network printers.
  • Exposure to basic networking protocols.
  • Experience using an ITIL centred Helpdesk or ticketing system.
  • Working knowledge of configuring and maintaining corporate mobile devices (Android and iOS mobiles and tablets)
  • Great communication and teamwork skills
In return, you will benefit from:Fantastic working environmentCompany pensionAnd many more benefitsHawk 3 Talent Solutions are acting as an employment agency on behalf of its client.To Apply please follow the application process for the site this job is advertised on or email your CV to . By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our PrivacyPolicy. To view our full Privacy Policy please visit our website.Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is notalways possible. Thank you for your interest in this role and we look forward to working with you in the futureServicedesk Administrator - 1 st Line Support OPERATIONA Desirable Criteria:
      Previous experience in a production driven organisation where systems span between Finance/Admin and Production/Engineering.
Experience of supporting Citrix.Experience with office phone systems, voicemail, IP phone technology.Experience in managing windows updates.Knowledge of managing and maintaining active directory.Experience with anti-virus solutions.Experience in using Asset Management.Salary - Depending on experienceThese criteria will be reviewed from records and reports from supervisor/manager. Applicants will also have an interview via teams. .Applicants must submit a CV and cover letter stating why they are suitable for this role via email to:Closing date for applications is 21 st June at 4pm. Servicedesk Administrator - 1 st Line Support OPERATIONA Desirable Criteria:
      Previous experience in a production driven organisation where systems span between Finance/Admin and Production/Engineering.
Experience of supporting Citrix.Experience with office phone systems, voicemail, IP phone technology.Experience in managing windows updates.Knowledge of managing and maintaining active directory.Experience with anti-virus solutions.Experience in using Asset Management.Salary - Depending on experienceThese criteria will be reviewed from records and reports from supervisor/manager. Applicants will also have an interview via teams. .Applicants must submit a CV and cover letter stating why they are suitable for this role via email to:Closing date for applications is 21 st June at 4pm.

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