Second Line Service Desk Engineer

Job Description

Second Line IT Support Engineer - 35kBelfastWFH initially and then 2 days in office per week thereafterMy client works within the pensions and wealth management sector, they are opening a new office in the heart of Belfast and are looking for a second line engineer to join the family.You would be working from home to begin with and then move to working from the office 2 days per week minimum after the office has been established. They have other offices throughout the UK, and there is an existing and established support team around you.Who are youYou would be someone who is able to work remotely with minimal need for supervision.You would need to be proactive and take accountability as you will be working by yourself most of the time.You will be someone who thrives when given responsibilityYou should have a problem solving mindset with a security first approachWhat is the jobSecond line support function supporting an internal user baseDealing with queries and issues across their IT systemsThey are a serverless environment so experience with Azure or other cloud is usefulWork collaboratively to resolve issues asap, escalating and seeking advice where necessaryUpskill other users to promote competencySharePoint Online administration assistanceBuild out the knowledge base by documenting solutionsTechnologies you will be working with:Microsoft 365MS Azure ADAzure Virtual DesktopsVirtual MachinesMicrosoft IntuneMobile Device ManagementNetwork issues (Cisco Meraki)SOC IncidentsSharePoint OnlineSecure Web GatewaySaaS appsSkills and experience:You will be organised, with great planning skills.Microsoft qualifications are a plus! MS365 and AzureMicrosoft stack - Azure AD, Azure, SharePoint Online, M365, 3rd party backup solutionsSecond line support experienceWindows 10/11 and Server 2016 / 2019 OS, Microsoft Office SuiteDesirable:MSP experienceExperience with corporate accounts, risk awareness, security protocolsExperience working remotely, or with minimal supervision is desirableAdministration of Secure Web Gateway technologies (Web Firewall, Web Filter, IPS/IDS)TCP/IP, DNS, DHCP, Firewalls, Switches and WAPs, Cisco Meraki focusInstallation of firmware and software updates in line with vendor release while maintaining service for usersIf you are successful you would attend a week long induction in one of the other offices for onboarding.Benefits:Annual performance bonusHealth Assessment25 days holiday with the ability to purchase up to 10 days additionalBirthday day leaveLife AssuranceIncome protectionAdditional benefits available through benefits scheme, selected by you.This is a fantastic opportunity for a 2nd line Service Desk Engineer to join a successful business who are growing consistently.This is an urgent vacancy, so please apply early to avoid disappointment.To apply please email your CV / resume toHunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE, TECHNOLOGY and IT & DIGITAL. Find out more about us and search all our current vacancies at hunterselection.co.ukHunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our websiteRef 102519Key words: Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365, O365, MDM, mobile device management, Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365,O365, MDM, mobile device management, Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365, O365, MDM, mobile device management, Second line, 2nd line, Azure AD, DNS, DHCP, Second line, 2nd line, Azure AD,DNS, DHCP, Second line, 2nd line, Azure AD, DNS, DHCP, Second line, 2nd line, Azure AD, DNS, DHCP, Second line, 2nd line, Azure AD, DNS

Keyskills :
Service desk | IT support | IT support analyst | helpdesk | domain management | active directory | office 365 |O365 | MDM | mobile device management