Recruitment Operations Manager

Job Description

Join us as a Recruitment Operations Manager with CapitaBelfast - Hybrid WorkingAbout CapitaAt Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.The role:To be responsible for the delivery of the recruitment service to NHS clients. Create a performance-focused working environment, which promotes a culture of continuous improvement and innovation across the service. Develop the service to continue to delivera high-performing, customer-centric, professional, confident and efficient transactional recruitment service to customers.Main Responsibilities

• Implement and maintain a comprehensive set of measures to support day to day operational management of the team (productivity, utilisation and quality) and achievement of business goals
• Manage workloads effectively, proposing and implementing suitable efficiency strategies to deliver on client expectations
• Encourage continuous improvement to reduce costs and increase efficiency
• Collaboratively engage with the management team to share knowledge and maintain service levels across the business
• Take action to identify, minimise and escalate risks and issues appropriately
• Build auditable processes and procedures for meeting statutory and contractual requirements
• Identify potential business growth opportunities in order to optimise revenue and develop Capitas business in NHS
• Ensure adequately skilled resource is available to meet both current and future service delivery requirements
• Contribute to maintaining an up-to-date business continuity plan for team; provide active leadership if its execution is required
• Ensure active management and intervention on customer complaints and incidents including reporting in line with contractual and Capita requirements
• Work in partnership with client HR community to develop and deliver improved recruitment services, which meet customer needs and corporate standards of HR policy and priorities
• Demonstrate an expert knowledge of the operational processes and legislative requirements of recruitment transactions.
• Ensure all relevant communication is cascaded effectively and feedback facilitated.

Skills and Experience

• Strong recruitment management experience.
• Experience of working with KPIs and SLAs.
• Experience of working in an HR shared service environment in a management and operational capacity.
• Substantial experience of managing teams within a performance management framework
• Proven organisational skills demonstrated by the ability to plan and manage resources and services to achieve KPI/PI performance.
• Flexibility and adaptability to ongoing change with the ability to recognise, develop and inspire those qualities in team members.
• Well developed ability to lead; manage and develop high performing teams.
• Target driven and adaptable with strong resource management capability.
• Experience in interpreting and implementing Payroll and/or Employment Law legislation.
• Experience of managing and implementing change.
• Experience of developing, coaching and mentoring staff.
• Experience of working in an operational, high volume, and fast paced environment.
• Evidence of applying continuous improvement methodologies to achieve business efficiency and service quality.

Keyskills :
Business EfficiencyOperations ManagementRecruitment ProcessResource ManagementService Delivery