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Part Time Contact Centre Agent

Reed Business Support
Job LocationBelfast
EducationNot Mentioned
Salary9.50 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Contact Centre Agent (Part-Time)Based in Belfast, a leading organisation is currently seeking a Contact Centre Agent (Part-Time) to join their growing team.This is a Part-Time, 3 Month temporary positionHours of work: 22.5 hours per weekClosing date: 12 noon Thursday 20th October 2022Opening Hours:

  • MondayFriday: 7am8pm
  • Saturday and Sundays: 8am6pm
Successful applicants must be able to work a variety of full time/part time shifts during the above opening hours. Working hours may be tailored to suit individual circumstances.With an hourly rate of £9.50 per hourJob Role:You will be responsible for providing accurate and efficient passenger information which will include timetable and fares information all whilst delivering high quality customer service.Essential Criteria:
  • Minimum of 1 years experience in a customer service role or possess World Host Level 2 accreditation
  • Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years relevant customer service experience
  • Experience of using Microsoft Word, Excel, and Outlook
  • Excellent communication skills both written and verbalwith the ability to communicate with stakeholders at all levels
  • Ability to manage and prioritise workload, while adhering to tight deadlineswhile managing a high-volume of inbound calls and customer queries
  • Ability to work on your own initiative as well as part of a team
  • Ability to work a range of shift patterns during Contact Centre opening hours including evenings and weekends
Desirable Criteria:
  • Experience of managing a high volume of in-bound calls
  • Experience of working in a contact centre
  • Minimum of 2 years experience in a customer service role
Main Duties and Responsibilities:
  • Answer all telephone enquiries from the public in a timely manner
  • Respond to customer enquiries through Email and Live Chat communication channels
  • Provide accurate timetable and fares information
  • Acknowledge and record customer complaints
  • Reserve seats for contract tickets
  • Assist in the administration of Department for Infrastructure applications
  • Respond to general enquires and transfer calls to the relevant department
  • Respond to enquiries on e-commerce products
  • Undertake additional tasks as may be required

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