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| Job Location | Belfast |
| Education | Not Mentioned |
| Salary | £21,174 - £24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Are you ready to be the ultimate customer service advocate At Red Dot Search, were offering you the chance to shine in the world of Customer Service. Be the voice of our clients, providing top-notch support for inquiries, upgrades, and customer retention.Your Responsibilities:- Manage incoming calls from our valued customers with care.- Elevate customers to advanced plans seamlessly.- Master the art of upselling and add-on sales, all while championing customer loyalty.- Expertly handle service inquiries, skillfully converting them into lucrative sales opportunities.- Navigate through up to 6 diverse systems concurrently like a pro.Work Schedule & Compensation:- Secure a full-time, permanent role with 40 weekly hours dedicated to Customer Service excellence.- Enjoy flexible shift patterns spanning from 8 am to 8 pm, covering all seven days of the week.- Earn an Annual Salary Range of £21,174.40 to £21,673.60.- Unlock the potential for a monthly bonus of up to £250, contingent upon achieving KPIs, leading to an OTE of £24,500.Qualifications for Success:- Possess a minimum of 6 months of experience in Customer Service or a track record of meeting and exceeding targets.- Display a flair for achieving targets while adeptly multitasking.- Demonstrate proficiency in simultaneously navigating multiple systems, a key skill in Customer Service.- Maintain full flexibility to adapt to rotational shift schedules.Additional Benefits for Your Customer Service Journey:- Enjoy a hybrid work arrangement, with select workdays based in Belfast.- Access complimentary onsite Gym and Yoga Studio facilities for work-life balance.- Benefit from convenient transportation links.- Enroll in our Employee Assistance Program, ensuring your well-being.- Exclusive PUREGYM Discount with a 0% joining fee.- Access discounts on car and home insurance with AXA.- Participate in the company pension scheme.- Receive UNUM Dental coverage, taking care of your dental health.Training Journey:- Embark on a comprehensive 3-week training program, from Monday to Friday, 8:30 am - 5:30 pm.- Commit to maintaining 100% attendance throughout the entire 3-week duration.- Dive deep into client systems, product knowledge, and more during this intensive period, honing your Customer Service skills.At Red Dot Search, were more than just a recruitment agency; were your partner in building a lasting Customer Service career. Our core values - Simplicity, Ambition, Knowledge, Accountability, Innovation, and Integrity - guide our every action. Were committedto identifying and delivering unmatched talent in Customer Service, without compromise.If youre seeking to excel in the world of Customer Service while enjoying exceptional benefits, seize this opportunity.Apply today, and let Red Dot Search elevate your Customer Service career to new heights.
Keyskills :
Calls
Customer Service
Sales