Inbound Sales Representative - Customer Service

Job Description

Red Dot Search Welcomes You to Elevate Your Career in Customer Service!Are you ready to be the ultimate customer service advocate Join Red Dot Search and unlock the potential to excel in the realm of Customer Service. Become the voice of our cherished clients, providing top-tier support for inquiries, upgrades, and customerretention.Key Responsibilities in Customer Service:- Carefully manage incoming calls from our cherished customers.- Seamlessly guide customers to advanced plans, a vital aspect of Customer Service.- Master the art of upselling and add-on sales while fostering customer loyalty, key skills in Customer Service.- Skillfully handle service inquiries, expertly converting them into lucrative sales opportunities.- Navigate through up to 6 diverse systems simultaneously with finesse, a must-have skill for a successful career in Customer Service.Work Schedule & Compensation:- Secure a full-time, permanent role, dedicating 40 hours each week to achieving Customer Service excellence.- Enjoy flexibility with shift patterns spanning from 8 am to 8 pm, covering all seven days of the week to meet your Customer Service needs.- Earn an Annual Salary ranging from £21,174.40 to £21,673.60 in the rewarding field of Customer Service.- Unleash your potential with the opportunity for a monthly bonus of up to £250, contingent upon achieving KPIs, leading to an OTE of £24,500 in the realm of Customer Service.Qualifications for Success in Customer Service:- Possess a minimum of 6 months of experience in Customer Service or a proven track record of meeting and exceeding targets.- Demonstrate a flair for achieving targets while expertly managing multiple tasks, a valuable trait in Customer Service.- Showcase proficiency in simultaneously navigating multiple systems, a crucial skill in the world of Customer Service.- Maintain the flexibility to adapt to rotational shift schedules, an essential requirement for a fulfilling career in Customer Service.Additional Benefits for Your Customer Service Journey:- Embrace a hybrid work arrangement, with selected workdays based in Belfast, perfect for your Customer Service career.- Enjoy complimentary access to onsite Gym and Yoga Studio facilities, promoting your well-being while pursuing Customer Service excellence.- Benefit from convenient transportation links to ease your journey to a successful career in Customer Service.- Enroll in our Employee Assistance Program, prioritizing your well-being as you thrive in Customer Service.- Secure exclusive PUREGYM Discounts with a 0% joining fee, an added perk for your rewarding career in Customer Service.- Access valuable discounts on car and home insurance with AXA, enhancing your financial security in the world of Customer Service.- Participate in the company pension scheme, ensuring your long-term financial well-being in Customer Service.- Receive UNUM Dental coverage, taking care of your dental health as you embark on your journey in Customer Service.Training Journey in Customer Service:- Embark on a comprehensive 3-week training program, taking place from Monday to Friday, 8:30 am - 5:30 pm, to equip yourself with the essential skills for a successful career in Customer Service.- Demonstrate your commitment with 100% attendance throughout the entire 3-week duration, ensuring your readiness for excellence in Customer Service.- Dive deep into client systems, product knowledge, and more during this intensive period, honing your skills and expertise for a fulfilling career in Customer Service.At Red Dot Search, we are more than just a recruitment agency; we are your partner in building a successful and enduring career in Customer Service. Our core values - Simplicity, Ambition, Knowledge, Accountability, Innovation, and Integrity - guide us indelivering unparalleled talent for Customer Service, without compromise.If you aspire to excel in the realm of Customer Service while enjoying remarkable benefits, seize this opportunity today.Apply now, and let Red Dot Search elevate your career in Customer Service to new heights.

Keyskills :
Calls Customer Service Sales