Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Inbound Customer Service Advisor

Job LocationBelfast
EducationNot Mentioned
Salary18,000 - 24,000 per annum, OTE
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Inbound Customer Service AdvisorSalary: £18,000 - £24,000 (bonus scheme)Location : Belfast City CentreHours : 40 hours, 5 days a week between Monday and SaturdayHere at Red Dot, we are currently recruiting for Inbound Customer Service Advisors to work with one of the UKs largest telecoms companies, starting on Monday 25th October. Based in their call centre, youll handle queries from customersand assist them in their day-to-day enquiries. You will bring with you your excellent experience in customer service and administration.As an Inbound Customer Service Advisor, you will work as part of a dynamic team to provide an excellent customer experience. You will take calls from customers with a view to identify and resolve their enquiries whilst actively listening to theirneeds using multiple systems. If you have never worked in a contact centre before, or within telecoms and broadband, do not worry! We employ people from all different professional backgrounds with one thing in common - they all thrive on helping people and solving problems!What you will do;

  • Answer calls and provide excellent customer service
  • Listen to customer queries and resolve them in a timely manner
  • Log information after each encounter with a new customer
  • Ensure customers always experience an excellent service and leave the call satisfied with the service they receive
Skills needed for the Inbound Customer Advisor role;
  • 6 months + customer service
  • A positive attitude towards providing an excellent level of customer service which goes beyond a customers expectations
  • Good written and verbal communication skills
  • Attention to detail
  • Enhance customer experience through excellent quality and compliance
  • Identify customer needs by actively listening
Hours
  • 5 days per week - Rotational shift pattern between 8am & 8pm (8 hour shift - No Sundays)
Benefits
  • Bonus scheme
  • Pension scheme
  • City Centre location
  • Excellent Opportunities for Career Progression
  • Training programme fully funded
  • Overtime and bonus incentives
  • 25 days holiday (plus Bank Holiday allowance)
More about usThe above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.Out client is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disabilitystatus or any other legally protected characteristic.Job Types: Full-time, PermanentSalary: £18,000 per year + monthly bonus (between £100 & £500 pm) OTE £24,000Benefits:
  • Casual dress
  • Referral programme
  • Wellness programmes
Schedule:
  • Monday to Saturday (5 days a week)
  • Rotational shift pattern between 8am & 8pm
Education:
  • GCSE or equivalent (preferred)
Experience:
  • Customer service: 6 months (preferred)
Work remotely:
  • No
Interested Click APPLY below, we would love to hear from you

Keyskills :
Communicationretailcall centrecustomer servicehospitality

APPLY NOW

Inbound Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved