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Helpdesk Administrator

Reed
Job LocationBelfast
EducationNot Mentioned
Salary£24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Facilities Helpdesk AdministratorAn opportunity has arisen for a Facilities Helpdesk Administrator to join an established company based in in Belfast.This is a Full-Time, 9 Month Maternity Contract (potentially permanent)– with an immediate start.Working hours: Monday to Friday: 8.30am – 5.00pm (40 hours per week).With a salary of £24,000 per annum.Job Role:Working as part of a team, you will be responsible for providing first class administration support while liaising with engineers and clients.Essential Criteria:

  • Previous experience of working within a helpdesk/administration role.
  • IT Proficient.
  • Excellent communication skills - with the ability to communicate with stakeholders at all levels.
  • Ability to maintain detailed records and collating information for submissions.
  • Ability to manage and prioritise a busy workload.
  • Excellent organisational skills.
  • Ability to work as part of a team as well as on your own initiative.
Main Duties and Responsibilities:
  • Responding to emails, phone calls and internal queries in relation to the contract helpdesk.
  • Accountable for checking, logging and allocating incoming works to the company engineers.
  • Responding to the client with updates on the work progress and orders.
  • Ensuring that all KPIs are met, and the helpdesk IT system is updated as required.
  • Other general office administration duties as required.

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