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Job Location | Belfast |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Desktop Support AnalystA Leading F/S business are looking to hire a Desktop Support Engineer to work in their Helpdsk and Desktop Team in Belfast.6 month contract - paying max of £170 a day (PAYE or UMBRELLA only)You will be supporting approximately 19,000+ users with over 25,000 desktops, plus laptop and Corporate Mobile devices.A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the sun model, so shift work will be included.This role will suit someone who has a good support background alongside strong people management skills, and wants to progress into a more high profile role on a busy Trading Floor / Banking environment.In addition, they will be required to ensure the response levels for the Client Service Centres phone systems and incident management queues are maintained. This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business.Key Responsibilities and Performance