Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Administrator

Capita
Job LocationBelfast
EducationNot Mentioned
Salary19,371 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator - Hybrid Working - Belfast£19,371.83Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client.The Service Centre delivers a highvolumeof transactional services and providesquery resolutionvia telephone and email. Working as partof a team, youll have daily interaction with the Client, its employees, candidates andexternal vendors.Responsibilities are varied but focus on providingcustomer serviceandadministrative supportwithin agreed timescales andservice level agreements.Key Duties and Responsibilities include:

  • Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner
  • Effectivelymanagingemail inboxes and ensuring all tasks are completed within theSLA
  • Supporting the delivery of an administration service
  • Updating and maintaining quality data in various client databases
  • Ensuring that activities of the team are accurately documented in process guides, maps and checklists
  • Operating as an effective team member, assisting others andproviding trainingwhere required
  • Identifying any potential issues and problems and escalating to the TeamLeaderas they arise
EssentialExperience / Skills
  • Proven track record of providing qualitycustomer servicein a similar environment
  • Previous experience working in an administrative role
  • Demonstrated ability with computer skills including intermediate knowledge of Word,Exceland Outlook
  • Strong organisational skills with the ability to prioritise own workload and deal withconflicting priorities
  • Ability to respond to a highvolumeof queries, ensuring a high attention to detail and accuracy
  • Ability to communicate effectively with clear and concise language verbally and with written correspondence

APPLY NOW

Customer Service Administrator Related Jobs

© 2019 Naukrijobs All Rights Reserved