Administrator / Customer Service Administrative Assistant

Job Description

Administrator / Customer Service Administrative Assistant with previous experience in a customer service role, who is a confident communicator with good IT skills is required to join our team at a well-established company.SALARY: £21,517 per annumLOCATION: Remote Working / Home-BasedJOB TYPE: Full-Time, PermanentWORKING HOURS: 39 hours per week, Monday to Friday between 8.00am and 6.00pmJOB OVERVIEWWe have a fantastic new job opportunity for an Administrator / Customer Service Administrative Assistant with previous experience in a customer service role, who is a confident communicator with good IT skills.As the Administrator / Customer Service Administrative Assistant you will provide a proactive service to a large client base within the Employee Health and Wellbeing sector.Working as the Administrator / Customer Service Administrative Assistant you will be predominantly focused on processing results following Alcohol and Drug testing carried out Nationwide.DUTIESYour duties and responsibilities as the Administrator / Customer Service Administrative Assistant will include:

• Provide reports to clients on a regular basis to detail work completed

• Provide a professional, accurate and timely service to clients at all times

• Respond to client queries, advising them on services, processes and other information, ensuring a proactive response via email and telephone

• Accurately log paperwork, carrying out ongoing checks of the accuracy and highlighting any issues with the relevant person

• Liaise with field resources regarding scheduled work carried out and results processing

• Process laboratory results on a daily basis and liaise with the laboratory team

• Work as a team towards the Departments KPI’s and targets

• Process invoice and expenses claims working to monthly deadlines

• Able to support with bookings as required including call outs

• Deal with booking reconciliation on the CRM system

• Produce internal reports such as the weekly sales figures

• Support with the investigation of complaints

• Carry out the random selection process on a rolling monthly basis, passing to the Collection Coordinators to make the booking arrangement

• Using Sage CRM and Sage 200 to record efficient information of scheduled work

• Assist with end of month data reports for clients

• Uploading results to external databases

• Accurately file paperwork and ensure scanning and auditing is maintained

• Support the Finance Department with invoicing queries and deadlines

• Support the Alcohol & Drugs Operations Manager with additional tasks where required

• General administration, including respond to emails, answer the telephone, scanning, copying, faxing etc

CANDIDATE REQUIREMENTS

• Previous customer service skills and experience

• Proficient in handling inbound and outbound calls, listening to customers’ needs and requests providing helpful solutions to their problems

• Proficient use of Microsoft Office and IT Solutions

• Diary management experience

• Ability to rationalise competing priorities

• Confident communicator

• Providing services to meet quality assurance targets

• Working to and maintaining Internal and external KPI`s

• Maintaining accurate customer service record

HOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.JOB REF: AWDO-P11746Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work Remotely in Belfast. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.