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Job Location | Belfast |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
1st/2nd Line Helpdesk Analyst sought by leading investment bank based in Belfast.**Inside IR35 - Hybrid working**. Candidates must be based in Belfast/happy to relocate.You will be supporting approximately 26000+ users with over 30000 desktops, plus laptop and Corporate Mobile devices.A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructureit uses.The Service Desk currently provides coverage 24x7 from Monday to Sunday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.Key Responsibilities and Performance