Service Charge Assistant Fixed-Term, 6 Months

Job Description

Service Charge AssistantFixed Term - 6 months£23,805NottinghamThis roleWe are looking for a Service Charge Assistant.Reporting to the Home Ownership Manager you will be responsible for a team preparing and managing charges across tenures.At MTVH we make customers our number one priority. Within our business we have developed internal structures and positions to properly support our customers as well as colleagues to deliver our promise. For this role we are seeking an ambitious individualwho will join us on this path and bring positive impact to the way we support and provide service to our customers.This is an exciting role that will develop with our new structure. The Service Charge Assistant provides an efficient and effective service to customers and colleagues, by assisting in the calculation of service charges, management fees, ground rents andother charges to tenants, leaseholders, property owners and other agencies.You will support the Service Charge Team to deliver its operational targets, with a particular focus on accurate production of service charge information for customers as well as assisting with third party service charges. You will be processing high volumeof managing agent invoices, ensuring all supplier accounts are up to date and dealing with internal and external enquiries around payment. You will deal with supplier statement reconciliation and updating/maintaining associated invoice log spreadsheets.Service Charge Assistant£23,805 + BenefitsFulltime – Permanent (37.5 hours)Waterfront House, Beeston, NottinghamWhat you will need to succeedPositive approach and a can-do attitudeProven experience in a customer service environment, including responding to complaints/disputes.Computer literate with experience of word processing (including mail merges) advanced excel and other IT systems.Able to demonstrate numeracy, mindfulness, accurate administration skills.Empathy with the values and ethos of the organisation.What you need to do nowIf you are interested in this role, look at the attached Job Description for more details and if it is the ideal job for you, click apply now to forward an up-to-date copy of your CV.Interview date TBCWhat’s in it for youOur benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and other’s wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.