Regional Housing Team Leader The Hub

Job Description

This roleThis is a fixed term contract for 12 months.MTVH are delighted to be recruiting a Regional Housing Team Leader to join our Customer Service function within The Hub and lead a team of Customer Housing Advisors in Nottingham. This opportunity would suit someone who genuinely believes that the recipefor a successful service is caring about their people, and the customers that the service is provided to. As a Regional Housing Team Leader you will be responsible for leading Customer Housing Advisors to deliver on housing and tenancy queries, as well assupporting the wider regional and directorate targets. You will do this by motivating and supporting the team to improve performance, identify training needs and increase customer engagement scores as well as recruiting to ensure the team is effectively resourcedat all times. You will be responsible for compliance and quality checks to ensure processes and promises are met and manage complaints within the team, flexing resource across teams and functions to ensure maximum capacity across the region. Working with otherTeam Leaders you will develop and maintain relationships with key regional stakeholders, partners, local authorities and the DWP.What youll need to succeedYou will already be customer focused with a can-do attitude and a positive approach. You will demonstrate proven experience of managing a complex / high volume function as well as experience in managing performance in a coaching culture, sharing best practiceand encouraging learning. You will have an in-depth knowledge of the housing sector, housing and tenancy management to ensure high standards and compliance across the team. You will have the ability to remain composed under pressure and experience of leadinga team successfully through periods of significant change. A natural multi-tasker, you will operate in an organised and structured manner; be detail driven and capable of making quick decisions whilst balancing the needs of the customer, colleague and business.What you need to do nowIf youre interested in this role, take a look at the attached Job Description for more details and if its the ideal job for you, click apply now to forward an up-to-date copy of your CV.Interview dateWe will be running an assessment day on the 16th of November 2022, you will need to be available from 9:00am until 12:30pmWhats in it for youOur benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional Beliefs day once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy depositinterest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and others wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.