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Income Officer Customer Accounts

Metropolitan Thames Valley
Job LocationBeeston, Nottingham
EducationNot Mentioned
Salary20,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Customer Accounts Advisor Role - Fixed Term Contract until April2024This is a great opportunity to join our Customer Accounts team located in our brand new office in Beeston. Our new office is a great environment to work in with beautiful surroundings, not to mention our onsite caf for lunch time dining. You will be partof a successful team working together to reduce rent debt whilst providing support to help customers sustain their tenancies.The position of Customer Accounts Advisor is responsible for the organisations income collection through proactive account management which is all telephone based.Key ResponsibilitiesWith the customer being at the heart of what we do, we provide an extended service to meet customer demands.Currently your contractual hours will be 37.5 per week (excluding all breaks), Monday to Friday, between the hours of 08:00 to 18:00.Your pattern of work will be varied on a rota basis, and you will be notified in prior advance of your specific working hours if the rota changes.This role is eligible for hybrid working currently with 3 days in the office/2 days at home split.What youll need to succeed

  • Knowledge of the debt recovery legal framework
  • Knowledge of benefits system and its impact on customers and the organisation
  • Experience of collections is desirable
  • Experience in managing cases through the legal process
  • Excellent communication skills are essential
  • A background within Social Housing would be desirable
At MTVH our values of care, dare and collaborate run through all that we do, and were looking for people who demonstrate these behaviours every day of the week.Whats in it for youOur benefits include:-
  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional Beliefs day once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy depositinterest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation
About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and others wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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