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Housing Officer

Venn Group
Job LocationBeeston, Nottingham
EducationNot Mentioned
Salary18.00 - 22.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Housing Officer - URGENTLY Required Duration: 2 Month / possibility of extensionLocation: Home Based Covering the below:Zone 3 - Mansfield, Broxtowe, SandiacreZone 6 - Ockbrook, Borrowash, Draycott, BreastonHours: 37.5 hours Mon - FriPay Rate: Between £18 - £22 umbrella (Dependent on experience)An opening has arisen for an Housing Officer in the East Midlands. Said individual shall be a visible presence on specialist housing schemes, maximising communication to achieve tenancy sustainability and positive tenancy management.The successful candidate will be responsible for:

  • Make a difference to our customers and communities by early intervention, regular contact and pro-active estate management
  • Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos
  • Minimise voids by coordinating the allocations and referral process
  • Manage the letting process of homes for customers whether they are relets or new homes thus maximising organisations rental income and minimise loss
  • Responsible for the signing up of new customers including new sign up and tenancy management visits
  • Maximise the usage and completeness of customer data
  • Review individual customer needs to identify cases where intensive tenancy support is required, including securing external support where required
  • Maximise rental income by supporting the income management process by carrying out face-to-face meetings and attending Court to present cases in line with organisations process and Court protocols
  • Manage low level ASB to successful conclusions.
  • Positive customer engagement and efficient resolution of customer expressions of dissatisfaction or complaints
  • Respond to customer feedback and deliver excellent levels of customer satisfaction.
  • Review performance and make continuous improvements for the benefits of the schemes, customers, including regeneration projects
  • Ensure service standards are maintained by following the organisations policies and procedures
The successful candidate will have:
  • Enhanced DBS
  • Full Licence with access to a vehicle
To discuss this role in more detail and to secure this opportunity, please contact Kim Parsons (Executive Consultant) At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has beenunsuccessful on this occasion.*Venn Groups "Recommendation Scheme": If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations

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