Field Engineer

Job Description

This roleThis will be a Fixed Term opportunity for 1 year, the salary will be £36,406 and your own car with correct insurance covering business use will be essential to carry out this role.We are currently recruiting for a field engineer to be based in the Midlands to provide users a local service through 2nd line support in order to solve business related network, computer and telephony problems and to work together with the Service Deskto carry out support, Incident/Problem/Change handling and to undertake any tasks given.What youll need to succeed

• Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
• Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
• Liaise with 1st and 3rd line for support and information
• Work Planning with IT Department and local facilities teams for large projects
• Work an out of hours shift if asked to, compensated by corporate company guidelines.
• Perform other duties as may be reasonably required by your line manager
• Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in the organisation’s Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of allcolleagues and customers
• Be prepared to share tracking/geo location with shareholders/line manager to provide superior customer service.
• Demonstrate the ability to be a self-starter and show willingness to be flexible working in the office as well as on site.
• Full clean driving licence
• Prepared to travel to other customer sites within London if required
• Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
• Excellent troubleshooting skills and delivering high levels of customer service.
• Strong knowledge of Microsoft Windows 10
• Strong knowledge of Microsoft Office365
• Good knowledge of Microsoft Windows server 2008/2012 Active Directory
• Good knowledge of Citrix Xendesktop
• Knowledge of Pull printing , (Xerox, Ricoh)
• Knowledge of Exchange Online/Exchange 365
• Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
• Knowledge and understanding of TCP/IP, DNS, DHCP.
• Experience of working with VMWare troubleshooting/diagnosing
• Knowledge of VOIP (Cisco, Mitel)
• Microsoft MCP or above.

To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made.What’s in it for youOur benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and other’s wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.