London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Beeston, Nottingham |
Education | Not Mentioned |
Salary | £100,000 - £200,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Responsibilities:1. Customer Experience Leadership: Lead and inspire our customer service teams, ensuring exceptional first-point contact and resolution for inquiries related to account management, housing, leasehold, and property/repair matters. Drive theimplementation of an omni-channel approach, integrating AI and self-service solutions, and transitioning services to a digital-first model.2. Team Management: Manage multiple teams within the Customer Experience department, fostering a positive, people-centered culture. Provide strategic direction to achieve high customer satisfaction, operational efficiency, and seamless servicedelivery.3. Communication Management: Oversee all customer communication channels, ensuring prompt, efficient, and satisfactory issue resolution. Implement modernization strategies, integrating advanced technologies for enhanced customer interactions.4. Emergency Services Oversight: Manage out-of-hours emergency contact services, ensuring urgent issues are promptly addressed, even beyond regular business hours. Provide strategic guidance to guarantee swift and effective responses tocritical customer needs.Qualifications:- Proven experience in a senior customer-focused role, preferably in the housing sector.- Strong strategic thinking, problem-solving, and communication skills.- Demonstrated expertise in implementing digital transformation initiatives.- Track record of achieving high customer satisfaction and operational efficiency.Join us in shaping the future of customer experience in the housing sector. Be a part of MTVHs mission to empower communities and create positive impacts on the lives of our residents.How to Apply Interested candidates are invited to submit their CV and cover letter explaining your suitability for the role by clicking the apply button.We encourage applications from candidates of all backgrounds and experiences.Interview dates:- 29th November - 1st December. Interviews may include a presentation.Please note :- we do not currently offer visa sponsorship.What’s in it for youOur benefits include:-