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Complaints Specialist

Metropolitan Thames Valley
Job LocationBeeston, Nottingham
EducationNot Mentioned
Salary£20,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

This is a Fixed Term Contract for 12 monthsAs a Specialist Complaint Handler, you will be responsible for resolving complex complaints, CEO complaints and responding to MP, Councillor and Ombudsman enquiries. You may also support the wider Customer Care Team to deliver satisfactory resolutions.You will work as a team to ensure MTVH is helping resolve customer disputes that are deemed fair and clear in resolution.You will be responsible for developing customer satisfaction through root cause analysis as well as help defining continuous improvements for the customer journey. You will build relationships with senior executives at MTVH, The Housing Ombudsman, MP’s,Councillors and the MTVH Policy Team.What youll need to succeed

  • Strong knowledge and experience in resolving customer disputes
  • Ensures that appropriate actions and remedies are taken internally to resolve escalated customers problems and concerns
  • Confident at communicating with senior leaders and members of parliament where appropriate
  • Exceptional Organisation
  • Excellent communication and written skills
  • Report writing skills to ensure regular updates into senior executives on the progress of complaints, orders and improvements
What’s in it for youOur benefits include:-
  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation
About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and other’s wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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