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Complaint Coordinator

Metropolitan Thames Valley
Job LocationBeeston, Nottingham
EducationNot Mentioned
Salary£27,169 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinators to join our Complaints Team based in Beeston, Nottingham.As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fairand successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.We’re looking for someone who will…

  • Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
  • Possess prior knowledge and experience in resolving customer disputes.
  • Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
  • Negotiate and persuade effectively to achieve a desired outcome.
  • Advocate for our customers and show empathy towards their frustrations and needs.
  • Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
  • Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
In return we offer…
  • A competitive salary of £27,169.
  • Comprehensive in-house training to support your development and enhance your skill set.
  • A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
  • 37 days off per year (including all bank holidays and a "belief day", pro rata for part time), matched pension contribution up to 9% and much more…(Please see below or our Overview and Benefits attachment to see all our amazing benefits).
Please note :- we do not currently offer visa sponsorship.What’s in it for youOur benefits include:-
  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit - interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation
About usLearn more about our benefits and organisation by viewing our attached documentOur promiseHere at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day’ to educate, support and developall of our diverse employees and the communities that we serve.We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of theirown and other’s wellbeing.Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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