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Business Support Administrator

DAS UK Group
Job LocationBedwas
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

DAS UK Group are looking for a Business Support Administrator to join the team in our Bedwas office. Our claims department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion forproviding an excellent service to our customers and business partners. We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. Ourhours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.Youll use your excellent customer service and administration skills to take incoming telephone calls and direct these to appropriate person within the business, whilst also providing ongoing, administrative support to our claims departments to assist indelivering a high stand of service to our customers. The team culture is supportive, and focussed on developing one another.As a Business Support Administrator you can expect to:

  • Liaise with colleagues and key stakeholders to investigate new ideas and initiatives to improve working practices and procedures.
  • Provide assistance to the rest of the department to ensure work is processed to the appropriate quality standard in a timely manner as and when required.
  • Ensure that any communication to our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remain sensitive and empathic to the customers, suppliers and businesses partnersneeds.
  • Identify complex cases which require detailed attention, exceptions to the standard claims procedure i.e. employee claims.
About YouWe are looking for candidates that can demonstrate:
  • Experience of working within an office environment
  • Excellent ability to communicate at all levels to build relationships with customers, business partners and colleagues
  • Ability to adapt to change, and work well under pressure
  • Data entry experience, with good knowledge of Microsoft Office
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment we will offer you generous remuneration and an attractive benefits packagewhich will include:
  • 25 days holiday with the option to buy up to a further 5 days
  • Competitive salary
  • Company pension scheme with the option to increase contributions
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
  • Progressive career pathway and development opportunities
About The CompanyAs a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our peopledefines the quality of the company and the standard of service we offer.DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we dont simply talk about our values they are at the heart of everything wedo. They guide us with the way that we work and provide the framework for how we do business. Doing the right thing is central to our behaviour - from building trust, being accountable, putting our customer at the heart of everything that we do which webelieve drives performanceWe believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everythingwe do.If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.benefits package.

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