Mobile Warden

Job Description

Further InformationPOST TITLE: Telecare Mobile Warden GRADE: Band 5 (£22,571 - £24,920, pro rata for part time employees) LOCATION: Foundry House, Bedlington. HOURS: 30 hours a week, including weekends and bank holidays CLOSING DATE: 18/10/2022 DBS: The post holder will be subject to a DBS (Disclosure and Barring Service) enhanced check as the post includes working with vulnerable customers.TRAINING: You will be required to successfully complete a First Aid, Manual Handling training and Safeguarding Training which will be provided by the Authority. You will be expected to complete a competency framework of training in relation to Telecare/Telehealthequipment. ORGANISATIONAL RELATIONSHIPS: The post holder will report to the Telecare Supervisors. DESCRIPTION OF ROLE: This post is to be flexible providing support and variation of duties within the Northumberland Telecare. To maintain and promote independent living to the customer. To respond to emergency and non emergency calls as relayed by the Control Centre, gaining access, administering first aid when necessary. Carrying out assessment of the incident and contacting emergency services, GPs and next of kin. To have an in depth knowledge of all Telecare/Telehealth equipment including installation and monitoring. To carry out annual maintenance checks and complete a full assessment of the customers needs offering a choice of service. To assist in the Control Centre in the monitoring of the Community Alarms and other related functions when not responding to calls.DUTIES AND RESPONSIBILITIES SPECIFIC TO THIS POST: To assist in the provision of a monitoring, dispatching and response service in accordance with predefined guidelines, policies and procedures to nonurgent and emergency calls from customers. Administering immediate assistance where appropriate and requestingthe assistance of the emergency services, agencies, families, carers, etc. when required Complete a full assessment of the customers needs offering a choice of serviceHave detailed knowledge of other services available in order to sign post the customer to appropriate agencies.Collect emergency prescriptions, shopping and pensions in accordance with procedures. Ensure customers are provided with refreshments in an emergency individual situationTo provide guidance and advice to vulnerable customers on payment for the service to establish if assistance with support charges can be met through eligible benefitsTo ensure the customer understand the function of community alarms and telecare/telehealth equipment and provision of a follow-up visit within agreed timescales to ensure the customer has a full understanding of the equipment.To have a full understanding of vulnerable groups to identify support needs for customers with various needs including learning, physical and sensory disabilities as well as dementia, mental health or other health problemsTo work in partnership with multi agencies including Social Care and Health, National Health Service (NHS), Carers, GPs, Emergency Services, Registered Social Landlords, (RSL) etc. and where possible conduct joint assessments to ensure the best outcome forthe customer.To identify and report any safeguarding cases through the appropriate channels as stated in the Safeguarding policy.To recognise and respect the independence and dignity of the Northumberland Telecare customersTo have an in depth knowledge of all Telecare/Telehealth equipment including installation, monitoring and ensure that the service equipment is installed as per user manual.To install, calibrate and programme a wide range of Telecare and Telehealth equipment in a range of settings and to monitor and provide feedback on the effectiveness of this equipment.To report any equipment faults to all relevant parties. Arrange for the control, cleaning and maintenance of all stockTo carry out annual maintenance and data checks in the customers home.To carry out daily vehicle checks, recording and reporting of any defects following NCC policy.To assist in the provision of the Northumberland telecare, out of hours service by handling calls appropriately which cover the whole range of the authoritys services in accordance with the authorizes Code of Practice and legislation.To ensure that all databases/management systems are utilised correctly within the Data Protection Legislation and all relevant information is communicated effectively To contribute to marketing events and publicity information as required, including the production of regular case studies for publication To undertake and participate in all induction training relevant to job role and any further training/team meetings identified as essential to maintain competency To ensure compliance with the Telecare Service Association (TSA) Code of Practice, all Key Performance Indicators (KPIs) for monitoring and response services. Any other reasonable duties commensurate with grade.COMMON DUTIES AND RESPONSIBILITIES: 9.1 Quality Assurance To ensure that all paperwork/documentation is completed accurately and that all relevant/essential information is obtained from customers in order that the best possible service is provided and the service requirements are met to the highest standard. To set, monitor and evaluate standards at individual, team performance and service quality so that the customer and the services requirements are met and that the highest standards are maintained. To establish and monitor appropriate procedures to ensure that quality data are reported and used in decision making processes, and to demonstrate through behaviour and actions a firm commitment to data security and confidentiality as appropriate. Ensure that all databases/management reporting systems are utilised correctly.9.2 Communication To liaise and communicate closely with management and work colleagues on all issues that may affect customers and the Service. To communicate effectively with customers in order that the best possible service can be offered/provided and the Service achieves its aims and objectives. To liaise, communicate and establish good working relations with partner organisations. 9.4 Appraisals All staff will receive appraisals and individuals are responsible for following the Councils guidance on the process.9.6 Confidentiality All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during the course of their work. All members of staff must be aware that they have explicit