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| Job Location | Bedlington |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
An exciting opportunity has arisen for Calls Handlers to join Onecall through Northumberland County Councils Staff Bank.Onecall is the single point of access for calls into Adult Care, Childrens Services and Community Health Services in Northumberland. This is a fast-paced and busy environment.Main duties of the role:The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services.You will receive and direct information to the appropriate teams including the recording of correspondence into several databasesYou will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.Detailed job description and main responsibilities:To primarily handle calls within the Single Point of Access Contact Centre, receiving calls for adult and childrens services.To receive and direct information including recording of correspondence into a number of databases.To be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.For further details / informal visits contact:Name: Rachel GreyJob title: Interim Team Manager/Ops ManagerThe full time salary is £19,312 - 19,698 (NCC Band 3)In order to apply, please download the attached application form and return via email to .uk.Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Governments ongoing challenges and the diversity of our residents means we have to work smarter. Thats why we want bold, creative and agilethinkers who can help us move forward and innovate.For further information about working for Northumberland County Council, please click here: http://workingThe Staff Bank is managed by the Temporary Staffing Team, who you can contact via the email address. You will be subject to Northumberland County Councils pre-employment checking process which includes references, health clearance and proof of right to workin the UK along with a DBS for relevant roles.We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email .uk with your name and the job titleyou have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enableyou to attend an interview, please also let the team know.