Scheme Manager

Job Description

SCHEME MANAGER

• Property: Bath
• Position: Scheme Manager
• Vacancy Type: Permanent - Full time 40 hrs per week, 5 says/ 7 Mainly Monday to Fridays
• Hours/ Shifts: 09:00 - 18:00 / Could vary at times depending on cover and summer period
• Direct Report: Regional Manager Team that report into this role: 2 Part Time Maintenance, 2 Housekeepers, 1 CSA, 1 Assistant Scheme Manager, 2 Security (some outsourced)
• Salary: up to £31,235 plus discretionary annual bonus of up to 10%, plus sales incentives, company healthcare scheme through Medicash

About us:Student Castle & Capitol Students which manages properties across the UK, was born to provide a home away from home for students from all around the world, lending a space to study, meet and socialise. Our passion is to provide for students whilst makinga difference. We handle the distractions so our students can focus on getting the most out of their university experience.Straits Property Management Services Ltd is a subsidiary of Singapore Press Holdings Limited (SPH), Asias leading media organization that engages minds and enriches lives across multiple languages and platforms.1. Office Administration

• - Manage the administration, housekeeping, maintenance and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.
• - Develop, review and update office documents as necessary. - Manage staff holidays and sickness logs.
• - Manage timesheets and ensure correct hours are submitted to payroll. - Respond to student requests and queries on generic site email address.
• - Oversee the room allocation and licence agreement administration ensuring all documents are returned and signed within the deadlines set out
• -Oversee financial administration procedures such as invoices, banking reconciliations, expenses and petty cash.
• - Ensure that students rent is paid on time and follow the credit control procedures for any rent arrears.
• - Ensure that spending and revenue meets budgetary targets.
• - Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.
• - Oversee 10 bed short stay / hotel business. Manage bookings and allocations either directly or through OTA partner. Ensure rooms are turned around on time in short timeframe ready for new guests. Take and reconcile payments from guests. Upsell ancillaryproducts associated with the short stay business.
• - Plan and deliver a successful campaign to turnaround rooms at the end of the academic year.
• - Plan and oversee student resident events.

2. Customer Care and Pastoral Support

• - Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
• - Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life
• - Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy
• - Organise social events with student input
• - Monitor social media and regularly update all social media streams
• - Hold regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

3. Business Development

• - Arrange and perform sales viewings, both online and in-person, for prospective customers
• - Promote the business at University open days - Utilise online materials and social media to promote the Student Castle brand
• - Develop and implement new marketing strategies
• - Build and maintain close relationships with Universities and other educational establishments

4. Facilities Management Support

• - Log and inform local site team of maintenance issues and ensure they are resolved in a timely manner - Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.
• - Liaise with contractors for maintenance issues unable to be dealt with in house
• - Advise students of works to be carried out and access to rooms being required
• - Ensure servicing and maintenance records are kept up to date
• - Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are maintained according to statutory requirements
• - Work with FM team to explore new options for maintenance and service partners

5. Other Duties

• - Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends
• - Perform and document regular inspections of student flats
• - Manage summer deep clean and maintenance programme of works
• - Recruit new staff members to all departments as necessary

Additional information:If this sounds like the job for you, wed love to hear from you.To apply please send a copy of your CV along with a cover letter explaining your interest in the role & why you are suitable for the job. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CVreflects the requirements of the role.If you are short-listed, you will be invited to take part in a remote video/ face-to-face interview. We will endeavour to give candidates as much notice as possible. However, some interviews will be organised at short notice and will require a degree offlexibility.

Keyskills :
Management SkillsProperty ManagementBusiness OperationsExperienced Sales ProfessionalStudent Accommodation