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Job Location | Bath |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Savings Distribution Managerpermanent, full time.The Society: Located in the centre of the beautiful historic city of Bath,Manage the growth and pricing of the personal Savings book and effective management of operational risks and costs.Growing the distribution of Savings type products to the business and professional services market by developing and distributing appropriate product strategies - including the relationship management of agreed key business introducers.Key Results AreasTo be the Savings Product expert responsible for the development and delivery of appropriate Savings products and strategies to deliver growth targets at an acceptable cost to the Society. To include relationship management of agreed key business introducers.Maintaining a deep understanding of the Savings market and best practices using this to identify and deliver opportunities for continuous improvement through increasingly digital channels.To drive forward all Customer Relationship Management and Retention Strategies being channel agnostic and promoting the channels that are most suitable to the customerincluding Bath Online and the Mobile App.Assist in the coaching and developing the Savings team, creating a culture of delivering continuous improvement and excellent customer service through webchat, telephone and email and increasingly by use of new technologies such as messaging via Mobile App.Work closely Business Change team ensuring that all agreed projects are well managed and that expectations are well managed.Taking ownership of the identification of root cause analysis resolution for all product related complaints ensuring they are effectively and compliantly managed.Ensure that all operational and regulatory risks associated with our Savings Products are effectively managed.