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Savings Distribution Manager

Job LocationBath
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Savings Distribution Managerpermanent, full time.The Society: Located in the centre of the beautiful historic city of Bath,Manage the growth and pricing of the personal Savings book and effective management of operational risks and costs.Growing the distribution of Savings type products to the business and professional services market by developing and distributing appropriate product strategies - including the relationship management of agreed key business introducers.Key Results AreasTo be the Savings Product expert responsible for the development and delivery of appropriate Savings products and strategies to deliver growth targets at an acceptable cost to the Society. To include relationship management of agreed key business introducers.Maintaining a deep understanding of the Savings market and best practices using this to identify and deliver opportunities for continuous improvement through increasingly digital channels.To drive forward all Customer Relationship Management and Retention Strategies being channel agnostic and promoting the channels that are most suitable to the customerincluding Bath Online and the Mobile App.Assist in the coaching and developing the Savings team, creating a culture of delivering continuous improvement and excellent customer service through webchat, telephone and email and increasingly by use of new technologies such as messaging via Mobile App.Work closely Business Change team ensuring that all agreed projects are well managed and that expectations are well managed.Taking ownership of the identification of root cause analysis resolution for all product related complaints ensuring they are effectively and compliantly managed.Ensure that all operational and regulatory risks associated with our Savings Products are effectively managed.

  • Measures to include. Customer/Member numbers and Savings Balances Growth, Savings Margin, Colleague Feedback, Customer Feedback and Complaints. Customer Service type metrics, Customer Retention Rates, Projects being managed on time within budget andagreed standards.
Key Skills and Competencies
  • Commercial outlook, with a passion for delivering positive customer outcomes
  • Well organised with good project management skills and an ability to get things done through others
  • Skilled in and familiar with structured approaches to people management and coaching Networking, negotiation and influencing skills
  • Ability to work alone, in a team and to inspire a team to achieve excellence
  • Sound judgement and decision making
  • IT competent including WordPress, Microsoft Office and ideally Society systems including those provided by likes of SOPRA and Mutual Vision Technology
  • Depth understanding the Savings market and products
  • PRINCE2 Practitioner or equivalent (Desirable)
Closing date: 22ndApril 2022.

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