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Resident Services Manager

Dove & Hawk
Job LocationBath
EducationNot Mentioned
Salary£37,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Resident Services Manager - Bath - £37,000 + 10% Discretionary BonusMy client, a globally established Real Estate Agency, are currently seeking an experienced Residential Building Manager to provide onsite lettings and property services to a build-to-rent residential development in Bath compromising of 150 apartments.You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered andengage with residents to create a sense of community within the development.Responsibilities

  • Show vacant units to prosective residents and ensure new residents understand the terms when signing a lease agreement
  • Resolve tenant disputes, including noise complaints and relevant concerns to all parties satisfaction
  • Awareness of H&S requirements on site and a demonstrable ability to implement and escalate H&S matters when required
  • Efficiently deal with face to face and online/phone enquiries from residents
  • Promote a calm, friendly and cooperative atmosphere within the site and with the residents
  • Identify ways to measure customer satisfaction and improve services
  • Ensure communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Report building issues to the relevant team member in a timely fashion
  • Completing all applicant vetting
  • Processing offers and completing all tenancy documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues or other requests
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carry out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns ensuring the resident move in and move out process is seamless
  • Monitor the net rent performance of the site
Skills, Knowledge and Experience
  • Prior Lettings / Property Management / Building Management experience
  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Experience in undertaking viewings would be an advantage
Salary: £37,000 + Up to 10% discretionary bonusHours: Monday to Friday 9am to 5:30pmFor more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&Cs and Privacy Policy which can be found at doveandhawk.co.ukRequired skills
  • Building Management
  • Property
  • Property Management
  • Real Estate
  • Estate Agency
  • Development
  • Residential Lettings
  • Residential Management
  • Resident Services
  • BTR
  • Resident Manager
  • Resident Liason
  • Build to Rent
  • Resident Serivces Manager

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