Mortgage Operations Officer

Job Description

Mortgage Operations Officerpermanent, full timehybrid workingThis is a great opportunity to join Bath Building Societys Mortgage Department and help us on our transformation journey building a platform for sustainable growth.The role is based at the Societys Head Office in the centre of Bath, but the successful candidate will have the flexibility to manage their own working pattern between home and office working subject to any core business requirements to be agreed with theMortgage Operations Manager.The roleReporting to the Mortgage Operations Manager, the Mortgage Operations Officer role purpose is to provide efficient and effective administrative support as part of the mortgage operations team. To meet the demands of the department the role will require aright first time attitude, a multi-tasker with a confident approach and strong organisational skills.You will:

• Take responsibility for the processing of mortgage applications including:
  • Basic administration
  • Application to offer
  • Offer to completion
  • Post completion in-life management

• Documenting processes and updating procedure manuals
• Assist in training other members of the team
• Performance of pre-defined controls for part of the Risk Management Framework
• Running and checking pre-defined reports such as the quarterly Product Sales Data and bi-annual Performance data to ensure the Societys reports to the FCA are accurate, and analysis and interpretation of reports
• Production of annual statements
• Preparation of MI against relevant performance measures such as servicing levels
• Maintaining the mortgage pipeline records
• Actively participate in the Societys transformation program, both contributing with ideas and helping to adopt and embed changes.
• Contribute to the testing of systems through performance of test plans and reporting results, including involvement in business continuity testing
• Identification and resolution of system issues either independently or with the Support of IT
• Assist with mortgage product building to enable to Society to launch new products and rates
• Resolving basic customer account issues
• Ad hoc tasks and projects as requested by the Mortgage Operations Manager within the scope of the role.

Skills & Knowledge:

• Full CeMAP Qualification. Or must work towards passing this within 12 months

• Ability to work unsupervised
• Accurate data keying and checking skills
• Analytical skills
• Good interpersonal skills, including the ability to communicate by phone, letter & email.
• Good understanding of the Societies lending policy and values
• Ability to work to deadlines
• Working knowledge of Activate, Summit, Microsoft Office, Laserfiche, WorldPay, BACS, & Hunter

Why should you applyHere are just some of the reasons our colleagues are attracted to work for Bath Building Society:

• The opportunity to help transform a 115 year old Member owned Building Society
• Hybrid working between home and our central Bath Head Office.
• At least 25 days holiday (plus bank holidays).
• You will beautomatically enrolled into the Societys pension scheme.
• Insurance and Healthcare benefits after a qualifying period.
• Sharing in Success: Annual bonus scheme based on both the performance of the Society and your individual performance.
• Friendly, supportive working environment, with an excellent work-life balance.