Experience & Visitor Programming Manager

Job Description

Summary Want to create an amazing programme and visitor experience for Bath Assembly Rooms, to reclaim its place as Baths premier social destinationAs the Experience & Visitor Programming Manager youll lead the strategic planning and the day to day management of Bath Assembly Rooms once the National Trust takes on their direct management from March 2023. We are recruiting this exciting role now toenable you to plan our emergent programme of visitor and community engagement activities for 2023 and 2024, and to work collaboratively alongside our existing project team who are developing ambitious plans for a new visitor attraction in Bath Assembly Roomsto open in 2025. Youll be recruiting and line managing the operational team for Bath Assembly Rooms including Visitor Experience, Facilities Management and Business Services, youll lead staff in all of these areas. We anticipate that the operational teamwill need to grow, particularly following the completion of the new visitor attraction in 2025, and youll have the opportunity to help shape and recruit the future team. What its like to work here This role presents a unique opportunity to shape plans and deliver experiences as we enter a new era for Bath Assembly Rooms under direct National Trust management. At Bath Assembly Rooms we are aiming to reinvent an 18th century entertainment palace fora 21st century public. Our vision is to create an immersive and transportive experience which inspires people to connect, interact and take part. We will create a world class offer recreating the social whirl of the Georgian season, as well as providing fascinatingcontext about Georgian social history. We will also develop and deliver a public programme of events which bring people together for fun and entertainment which connects to the people of Bath and beyond through contemporary cultural experiences.Bath Assembly Rooms sits within the National Trust Bath Portfolio which also includes Dyrham Park, Prior Park Landscape Garden, Bath Skyline and Bathampton Meadows. What youll be doing Working closely with the General Manager, you will be part of the Portfolio Leadership Team (PLT) and youll hold responsibility for the strategic planning and overall management of the visitor experience and property facilities of Bath Assembly Rooms. Yourrole will be to shape and deliver our public programming for Bath Assembly Rooms alongside leading the day to day operation of the site from March 2023 onwards.From March 2023 to 2025 we will operate Bath Assembly Rooms for meanwhile uses as we develop and deliver our plans for the future visitor attraction. Youll lead the delivery of the active use of the building throughout this period, which might includedeveloping programmes of guided tours of the building, facilitating access for community engagement, and working alongside cultural partner organisations to deliver key events for the city on site. Alongside this, youll be working with our project team tosupport the creation of our new visitor experience and develop our public programming for 2025 onwards.Youll create a collaborative team who will deliver our strategic objectives through experiences and programming. Youll work with colleagues across the portfolio, with our regional consultancy and central teams, and external partners and stakeholders aswe develop our plans for Bath Assembly Rooms. Who were looking for Its a significant role and we need someone who can take on a big challenge. In order to succeed youll need to have:

• Proven experience of developing a successful programme for a site or organisation to deliver high quality experiences for different audiences.
• Credibility when working with stakeholders and the ability to build brilliant partnerships with a range of different organisations.
• Experience of leading, inspiring, managing and motivating diverse teams.
• Flexibility to work across and support all areas required for managing a large and complex historic building.
• Experience of income generation and managing budgets, including meeting or exceeding financial targets.
• Considerable level of experience in visitor operations in the heritage, performing arts or visitor attraction sector.
• Understanding of developing interpretation for a site
• High standards of customer service and presentation.

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.