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Customer Retention Manager

Job LocationBath
EducationNot Mentioned
Salary£33,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Retention Manager Bath £33k to £40k depending on experienceAre you a self-motivated Sales professional with a passion for sustainability Join an award winning digital renewable energy company in beautiful BathTHIS IS THE BUSINESSOur client is a modern, digital energy supplier. Theyre a market-disrupting, consumer-focused, award-winning, digital, renewable energy company. Their electricity is 100% renewable, and their gas is 100% carbon offset.Theyre powering a cleaner, greener future, committed to helping Britain get to Net Zero emissions as soon as possible. Theyre sustainable, built around the need for change, and to protect the environment. They use smart technology and a shared community to deliver a unique service to Members. As a renewable energy supplier to British householders they operate in a rapidly-changing and highly competitive market. They are committed to saving Members money, offer them exciting new energy carbon-cutting technologies, and helping them live more sustainably.They are looking for a Customer Retention Manager to join the Sales team; someone who will help Members increase their engagement & tenure with the companys digital, renewable energy proposition.Our client is based in Bath, only a short walk from the railway station. Theyre passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.THIS IS YOUAs Customer Retention Manager, you will have experience and proven delivery in a digital, data-lead, consumer business. Enthusiastic and commercially skilled you will ensure Members have an exceptional experience and wont want to leave. You will help Members to use the right products and services for their needs, and nurture company brand advocates. Confident with CRM tools ( Salesforce Marketing / Service Clouds ) and a self-starter with good attention to detail, responsibilities include:

  • using data / insights to measure & predict Members lifecycle activities
  • developing retention processes ( CRM / tariffs / channel promotions / email & app notifications )
  • measure, innovate, iterate and constantly improve retention performance
  • promoting additional products / services that engage & increase Member lifetime value
  • working with UX, CRM, Data, and Service to promote value throughout customer lifecycle
  • liaising with sales & marketing team to contribute to wider commercial discussions
  • If you wish to be considered for the role of Customer Retention Manager, please send your CV quoting reference 303587A.WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UKApplications are invited with experience in: sales customer retention manager business development CRM communication digital customer service adviser energy technology Bath jobsThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months. Required skills
  • sales customer retention manager business development CRM communication digital customer service adviser energy technology Bath jobs
  • Keyskills :
    sales customer retention manager business development CRM communication digital customer service adviser energy technology Bath jobs

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