Civil Enforcement Officers

Job Description

Civil Enforcement Officers - Bath/Keynsham/Midsomer Norton/RadstockFull and Part time opportunities available.Our Civil Enforcement Roles now have a welcome payment of 5% of the starting salary for the grade to enable individuals to join our permanent workforce. This is payable upon successful completion of your probationary period and is subject to eligibilitycriteria.This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as "ambassadors" for the council and frequently help with directions to local landmarks, answering a wide range of questionsabout the local area, as well as providing advice to the public on parking queries.You will provide outstanding customer care, within a high profile and vital council service that supports the day to day activities of all residents, businesses, and the thousands of daily visitors to our region and you will play a significant role in reducingtraffic congestion and improving air quality through the enforcement of parking restrictions.Some of what youll be doing:

• Undertaking patrols and inspections to enforce all "On" and "Off Street" parking offences

• Maintaining appropriate records (currently by Handheld Device) and completing reports and responding and acting accordingly to Service Radio Messages as directed

• Reporting and actioning offences in respect of Taxi / Hire Car Licences and defects in Signs and Lines and other street furniture

• Advising members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.

• Inspecting Pay and Display machines and verifying their functionality in accordance with Council Financial Regulations and policies and procedures and report any minor faults.

• Issue PCNs to vehicles that are parked in contravention of the parking regulations

You should apply if:

• You are friendly, polite, and willing to offer support, advice and assistance to colleagues and customers

• You should be physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers

• Youll be able to accurately record and reproduce information in report form and using a Desktop computer, hand-held computer, or equivalent IT equipment

• You can deal politely and tactfully with a wide range of people including members of the public who may be confrontational.

• You can demonstrable ability to read and follow procedures and guidelines, establish facts, and take action within procedures.

• You are comfortable using equipment such as: Hand-held computers, two-way radios, mobile phones, body worn video cameras, digital cameras and mobile ANPR cameras to record vehicles that are breaking parking regulations

Why Bath and North East Somerset CouncilWe offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

• A competitive salary package

• A generous holiday allowance and special leave provisions including carer/sick pay

• The Local Government Pension Scheme

• A comprehensive Employee Assistance Programme - whatever life throws at you, we are committed to supporting you and your well-being at work and home.

• Career Development, professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development

• Discount scheme including the VECTIS card that offers numerous local discounts including local attractions and cycle to work scheme

This is a rolling advert - applications will be checked weekly

Keyskills :
Customer ServiceParkingTraffic Management